unfair A to Z
Hello valuable Amazon team, I do not understand at all why and how you accepted a to z without asking me for any explanation and request, the customer states in his messages that he received the product but it was empty, which requires a police report in accordance with Amazon rules, which may have been stolen at the door, as it is clear from the messages, if you enter and read it, it is very clear, I have other proofs that I can present to you, on the official website of FedEx there is a signed proof of delivery of the product to the same person and on the official website of FedEx there are also all the units of the cargo (box) such as the exact weight height weight length length width, in this case there is no possibility that I sent the box empty, please give me the opportunity to send you the necessary documents, I can forward them to you and please reconsider your decision, regards, I tried to combine the pictures as I have only one right, if you want I can also send you signed proof of delivery.
I did not receive the product, only an empty box (pictured)
Product weight, dimensions and units (available in the picture)
Signed delivery image on the FedEx official website (pictured)
unfair A to Z
Hello valuable Amazon team, I do not understand at all why and how you accepted a to z without asking me for any explanation and request, the customer states in his messages that he received the product but it was empty, which requires a police report in accordance with Amazon rules, which may have been stolen at the door, as it is clear from the messages, if you enter and read it, it is very clear, I have other proofs that I can present to you, on the official website of FedEx there is a signed proof of delivery of the product to the same person and on the official website of FedEx there are also all the units of the cargo (box) such as the exact weight height weight length length width, in this case there is no possibility that I sent the box empty, please give me the opportunity to send you the necessary documents, I can forward them to you and please reconsider your decision, regards, I tried to combine the pictures as I have only one right, if you want I can also send you signed proof of delivery.
I did not receive the product, only an empty box (pictured)
Product weight, dimensions and units (available in the picture)
Signed delivery image on the FedEx official website (pictured)
6 respuestas
JiAlex_Amazon
@Seller_T8kxPmsSxyY49
Dándole seguimiento a su publicación. Entiendo acerca de la situación, ¿Me podrías brindar por favor el caso creado con nuestro equipo de Atención al vendedor? Para poder revisar y así brindarte asistencia.
-JiAlex
Seller_4DadcflHSGDYZ
Hello, I hope your case is resolved in your favor.
In past experience, this is a form of theft by the buyer who lies and, despite sending proof of delivery. And if that weren't enough, the same person who ordered the package and has a record of the address and phone number is the same person who signs for and receives the package, yet they still dare to say nothing arrived.
From our experience, it's unfortunate that they won't support you. They only send messages so you don't leave them on read. But if you continue sending messages about the case, they only respond with the same old answers.
I suppose they haven't seen these cases of theft since the very foundation of this platform. I don't understand why they can't fix this, with so many millions they earn, and they can't change this absurd policy.
I hope this isn't your case and you get your money back.
