Still batlling $4K lost in inbound shipment from 2021. No response for over a year.
We have a shipment we sent to Amazon that was delivered on Oct 8, 2021. Amazon lost the ENTIRE shipment.
After providing Amazon with the invoices and proof of delivery, Amazon stopped responding completely. No responses at all since March 2022.
We made several calls to Amazon and created side cases to ask for help, but nothing has worked.
Does anyone have any ideas on what we should do?
The shipment loss was over $4K. My team has spent maybe over 200 hours on this case. It's starting to not make sense to spend any more time on this, so that we can spend time doing stuff that actually matters..
At the same time, $4K is a large amount.. what are other people's experiences with high-value lost inbound cases?
Still batlling $4K lost in inbound shipment from 2021. No response for over a year.
We have a shipment we sent to Amazon that was delivered on Oct 8, 2021. Amazon lost the ENTIRE shipment.
After providing Amazon with the invoices and proof of delivery, Amazon stopped responding completely. No responses at all since March 2022.
We made several calls to Amazon and created side cases to ask for help, but nothing has worked.
Does anyone have any ideas on what we should do?
The shipment loss was over $4K. My team has spent maybe over 200 hours on this case. It's starting to not make sense to spend any more time on this, so that we can spend time doing stuff that actually matters..
At the same time, $4K is a large amount.. what are other people's experiences with high-value lost inbound cases?
49 respuestas
Seller_Qbd0RsfZFEZBY
FTL/LTL gets parked outside and forgotten about or lost. We send just in time small parcel. Much harder to lose 200 boxes each with thier own tracking than 1 pallet. Cost is negligable concidering the reduced storage and FBA fees
Seller_reZTrvo5PVGjw
I have lost inventory reimbursement more than 4k.
I just submit invoice and they usually process reimbursement pretty quick. No back and forth just straight to reimbursement.
It has to be a legit invoice from a distributor. If it's a receipt, it will not work.
Seller_tWpKsxpFGnWXB
So. Crazy thought. Could you go to the fulfillment warehouse where your products were shipped and speak to somebody in person? Has anyone ever tried that? Is there a support team in-person that can assist with lost product? You know it was delivered. So, it HAS to be there somewhere, right?
Seller_z1JDNz6de1lqc
Had one about back then it was in the 3k range and took 6 months for them to finally accept invoices they never say the issue and within 3 days all inventory was found and listed total BS. We have since cut out 99% of all FBA we dont play that game. When they find it in 3 days means they knew exactly where it was the entire time all units accounted for. Heard rumors they do this on purpose their reasoning is they say they are checking to make sure your invoices match their specific layout which they have never said what it is.
Seller_J4xdAQedDDg8G
Can you post the last response you received from AMZ in your case? Did you ask to have it escalated to a manager? We have had issues where Amazon has said they did not receive specific contents in a box when it was all of the exact items in the box that were missing. Proof of delivery was obvious but they said they did a recount and the items were still missing. They acknowledged receipt of the box but not the items. So I shipped an empty box?? No resolution on those types of issues. It still happens often but not an entire shipment.
Seller_hhKI7eNLqG55p
Got the same issue. At 1st, they replied very quick saying that it needs more invoices.
Seller_phApdF4zId4Li
I had a similar case back in 2018. The FBA shipment was delivered by DHL, and signed for by Amazon staff, but was not acknowedged as being received by Amazon. Seller Support were hopeless, so I wrote to @Jeff.
The responder conceded that the signature belonged to a member of Amazon's staff, but he worked at the "loading bay." However, the warehouse has no record of receiving the shipment from the loading bay, and since only the warehouse is able to issue refunds, no refund is due for this shipment.
I asked if this logic can be applied by sellers who may not wish to issue a refund on a return. Just say the package was received by another department and not handed over to the office. The response was " I see your point, but no."
I got over it. I had to.
Seller_4mbrVddPNE9Zm
I would be checking to see if Amazon is selling your product.
Seller_WY1FDS1qTfG3S
I see Amazon mods are sometimes able to step in and help with some cases. Does anyone know how to request help from an Amazon mod?
Seller_zc50DVO3FE5fz
I would just look up how to send a letter to Amazon requesting arbitration and explain the issue. Just this may be enough to get your reimbursement.
