Hello,

I'm reaching out for assistance with an ongoing and urgent issue regarding the address verification process under the INFORM Consumers Act. Despite multiple attempts, UPS has failed to successfully deliver the required verification postcard to my address. This has resulted in Amazon stopping disbursements to my account and I am currently unable to sell on Amazon USA.

Here’s a summary of the events:

1. First Attempt: UPS marked the postcard as delivered, but it arrived 3-4 weeks later, and the verification code had expired.

2. Second Attempt: UPS again marked the postcard as delivered, but I never received it. Despite repeated follow-ups, no resolution has been reached.

I have contacted Amazon Seller Support multiple times (3 times by phone, twice by chat), and although several cases were opened (including case numbers 15742484111 and 15774886581), they were closed with the explanation that UPS had marked the items as delivered. Internal investigations remain pending without updates.

Key Issues:

- Repeated UPS delivery failures with no fault of my own.

- Lack of effective resolution or communication from Amazon’s internal teams, despite clear evidence of delivery issues.

- Continuous business disruption due to halted disbursements and inability to sell.

I am requesting immediate help to:

- Have a new verification postcard sent to my new updated business address.

- Continue investigating the delivery failures separately so that my selling activities can resume.

This situation is severely affecting my business, and I need a resolution that does not just involve closing cases to meet KPIs, but actually addresses the problem at hand. Any assistance or guidance from fellow sellers who have faced similar issues, or insights from forum moderators, would be greatly appreciated.

Thank you for your attention to this matter.