Amazon shipping adjustments for FedEx incorrectly auditing package weight
We fulfilled an Amazon order for 3 paddles and shipped them via an Amazon FedEx label. We did not use our FedEx account. The package was shipped via FedEx One Rate for $29.50, but then FedEx audited the package incorrectly and Amazon charged us an additional $243.73. The dimensions they audited were the same as ours, but FedEx audited the weight incorrectly. FedEx made an error and audited the package at 40 lbs, we reported it at 91 oz. This package was for 3 paddles, each weighing 26 oz. There is no possible way that this package could be 40 pounds!!! Even with shipping materials there is no way it could be 40 pounds. We always round up after we weigh our packages, so 91 oz is accurate! 3 paddles = 78 oz (less than 5 pounds). If going by the dimensional weight, the package was 15 pounds - still not 40 lbs that FedEx reported.
I have contacted FedEx, but they couldn't help me because this package was not shipped on our account. I have reached out to Amazon several times, and each time they say the charges are valid.
FedEx made an error, how do we get this resolved? I appreciate any help you can offer.
CASE 17444770651
Amazon shipping adjustments for FedEx incorrectly auditing package weight
We fulfilled an Amazon order for 3 paddles and shipped them via an Amazon FedEx label. We did not use our FedEx account. The package was shipped via FedEx One Rate for $29.50, but then FedEx audited the package incorrectly and Amazon charged us an additional $243.73. The dimensions they audited were the same as ours, but FedEx audited the weight incorrectly. FedEx made an error and audited the package at 40 lbs, we reported it at 91 oz. This package was for 3 paddles, each weighing 26 oz. There is no possible way that this package could be 40 pounds!!! Even with shipping materials there is no way it could be 40 pounds. We always round up after we weigh our packages, so 91 oz is accurate! 3 paddles = 78 oz (less than 5 pounds). If going by the dimensional weight, the package was 15 pounds - still not 40 lbs that FedEx reported.
I have contacted FedEx, but they couldn't help me because this package was not shipped on our account. I have reached out to Amazon several times, and each time they say the charges are valid.
FedEx made an error, how do we get this resolved? I appreciate any help you can offer.
CASE 17444770651
10 respuestas
Seller_4zBzdtgCyS9EI
Seller_4zBzdtgCyS9EI
Everyone posts about this, but I have YET to see anyone coming back to tell if and how they found a solution....
KJ_Amazon
@Seller_wQobiMWigynct
There are occasional glitches in Buy Shipping where updated FedEx Carrier-Audited info does not transmit to Seller Central. I recommend visiting the FedEx website and reviewing the detailed tracking information for your shipment.
I reviewed the order from Case 17444770651 and see that the FedEx carrier-audited dimensions were larger than the original label. Those larger dimensions put the package above FedEx strict maximum threshold of 2200 cubic inches for the One Rate service. We recommend sellers be especially accurate and careful when shipping packages close to that 2200-cubic-inch limit.
If you wish to dispute the larger package dimensions, please submit your information (product details, photos) to seller central. If you share that new case ID, I will monitor it for updates. In the meantime, I shared that case information with our partner team to review the issue with the displayed information.
KJ_Amazon
