Bank Account Verification under Inform Consumers Act - Payoneer Statement Rejected
I was requested to verify deposit method/bank account which I've been using for last 6 months, under Inform Consumers Act.
Payoneer provides Receiving Account Statement and Payoneer Account Statement. I submitted both to Amazon but they were somehow rejected. My Payoneer is business account, exactly same with my Amazon registration.
Which one should be submitted to Amazon as a proof of bank account? Or is there any other document which could be obtained from Payonner as a proof to verify the bank account/deposit method? Any suggestions to solve the issue asap would be apprecaited. I created a case on Amazon but couldn't get a fruitful feedback with regards.
Prompt response should be appreciated since the case should be handled until next year, otherwise my account will be deactivated.
Bank Account Verification under Inform Consumers Act - Payoneer Statement Rejected
I was requested to verify deposit method/bank account which I've been using for last 6 months, under Inform Consumers Act.
Payoneer provides Receiving Account Statement and Payoneer Account Statement. I submitted both to Amazon but they were somehow rejected. My Payoneer is business account, exactly same with my Amazon registration.
Which one should be submitted to Amazon as a proof of bank account? Or is there any other document which could be obtained from Payonner as a proof to verify the bank account/deposit method? Any suggestions to solve the issue asap would be apprecaited. I created a case on Amazon but couldn't get a fruitful feedback with regards.
Prompt response should be appreciated since the case should be handled until next year, otherwise my account will be deactivated.
1 respuesta
Stevie_Amazon
Hi there @Seller_AStZjAXxhYf7M,
I hope this finds you well.
I was requested to verify deposit method/bank account which I've been using for last 6 months, under Inform Consumers Act.
Payoneer provides Receiving Account Statement and Payoneer Account Statement. I submitted both to Amazon but they were somehow rejected. My Payoneer is business account, exactly same with my Amazon registration.
I understand you have concerns about the bank account verification in order to remain compliant with the INFORM Consumers Act.
In order to ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
The documentation from your financial institution needs to follow the additional requirements below:
- Must be issued within the last 180 days and show the issuing date, due date, or transaction dates.
- Must have the financial institution details to show at least one of the following details: bank name, bank stamp, bank signature, or bank logo.
- Must have the name and address of the account holder.
it does have to be a statement for the account, so I suggest you provide the Payoneer Account Statement.
Best,
Stevie
