Hi @Seller_bTtL068UFk7ay,

I understand your concern about the goods being held at Mexican customs and not being able to contact the buyer for assistance with clearance. This can be a frustrating situation, but there are steps you can take to resolve it.

It's essential to try reaching out to the buyer again through Amazon's messaging system or any other contact information you may have. Explain the situation clearly and politely request their cooperation in providing any necessary documentation or information to facilitate customs clearance. Sometimes, buyers may miss messages or face delays in responding.

If you're unable to reach the buyer after multiple attempts, you can escalate the issue to Amazon's seller support team. They have processes in place to assist sellers in situations like this. You can contact them through your Seller Central account or by visiting the Help pages.

Here are a relevant Help pages that might be useful:

Customs and Importation - This page provides general information about customs and importation requirements.

When contacting Amazon's support team, be prepared to provide details such as the order number, tracking information, and any communication attempts with the buyer. They may be able to facilitate communication with the buyer or provide guidance on the next steps.

It's important to note that customs clearance processes can vary by country and may require specific documentation or information from the buyer. Amazon's support team should be able to advise you on the specific requirements for Mexico.

I hope this information helps you navigate this situation successfully.

Daryl