Product Policy Compliance: Counterfeit without a Test Buy
We are facing a difficult situation at this moment, we listed a product but didn't sale any unit but today we received Product Policy Violation Counterfeit without a Test Buy. We haven't sold any unit.
How we can be questioned for Counterfeit without a Test Buy? and how can we submit our appeal?
A few months ago we listed a product of Ubiquiti the same happened with it the product SKU, Description and Pictures are stating that the product belongs to Ubiquiti but it the brand name a seller has mentioned his own name. We are authorized seller of Ubiquiti have submitted LOA and invoices several times but Amazon isn't removing that violation for our account. Now we are worried what we need to submit for to reinstate our account.
We have 2 same violations but we don't know the solution :(
Product Policy Compliance: Counterfeit without a Test Buy
We are facing a difficult situation at this moment, we listed a product but didn't sale any unit but today we received Product Policy Violation Counterfeit without a Test Buy. We haven't sold any unit.
How we can be questioned for Counterfeit without a Test Buy? and how can we submit our appeal?
A few months ago we listed a product of Ubiquiti the same happened with it the product SKU, Description and Pictures are stating that the product belongs to Ubiquiti but it the brand name a seller has mentioned his own name. We are authorized seller of Ubiquiti have submitted LOA and invoices several times but Amazon isn't removing that violation for our account. Now we are worried what we need to submit for to reinstate our account.
We have 2 same violations but we don't know the solution :(
8 respuestas
Seller_4zBzdtgCyS9EI
That is a violation. Doesn't matter who creates a listing, anyone using it is just as responsible. Amazon isn't a place to learn a business. You are expected to have learned, and understood, applicable laws and policies.
The listing is misbranded and you have used not one misbranded listing, but you have done it a second time.
Doesn't look good for your future here, LOA or not.
Levi_Dylan_Amazon
Hello @Seller_LF23sVsTtcCJp,
Thank you for posting here on the forums.
I see that you are seeking guidance on what your available appeal options will be to resolve a counterfeit without a test buy complaint. I am here to provide support.
So that I am able to assist you the best, can you please provide me with example ASINs that are affected and a case log ID from your account? If you do not have an associated case ID, I suggest for you to create one and share the case ID here.
I wanted to point out that @Seller_4zBzdtgCyS9EI has shared excellent guidance with you in this thread about this topic.
Here are some helpful resources about intellectual property for you to review:
--Intellectual Property Policy for Sellers
--Intellectual Property Policy for Sellers - FAQ about Trademarks
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
