False counterfeit complaint with invoice
Nightmare, I purchased 80 items and sent to FBA, it sold fast so i started a replenish inventory for another 240 units in inventory lab. I got a counterfeit complaint when there was 2 units left from the first order, So i sent the invoice and Amazon said they wanted the invoice to show the total units i had in inventory, however the additional 240 was showing inbound because i started it in inventory lab, once i finished the order with the distributor they sent me the invoice with the date they shipped. Amazon isn't accepting that invoice because they say the invoice has to be with a date before the complaint and unluckily the date on second invoice is the same day of the complaint. Even tho the fist invoice is from a month before the complaint. I called multiple times, sent over 20 appeals and no one can solve my issue. don't know what else to do.
False counterfeit complaint with invoice
Nightmare, I purchased 80 items and sent to FBA, it sold fast so i started a replenish inventory for another 240 units in inventory lab. I got a counterfeit complaint when there was 2 units left from the first order, So i sent the invoice and Amazon said they wanted the invoice to show the total units i had in inventory, however the additional 240 was showing inbound because i started it in inventory lab, once i finished the order with the distributor they sent me the invoice with the date they shipped. Amazon isn't accepting that invoice because they say the invoice has to be with a date before the complaint and unluckily the date on second invoice is the same day of the complaint. Even tho the fist invoice is from a month before the complaint. I called multiple times, sent over 20 appeals and no one can solve my issue. don't know what else to do.
2 respuestas
Seller_JELEnXFOrnw4L
I don't use inventory lab.
My shipments to amazon show "inbound" only after the carrier scanned the packages.
How are your shipments inbound if you did not ship them?
Usually amazon requests invoices that reflect actual sales.
Strange.
Troy_Amazon
Hi @ShopStory,
I understand you are having issues with your account being deactivated. Thank you for providing this information.
My goal is to give you further assistance. As it does appear the current situation exceeds our ability to assist in this space, I have forwarded your information to continue researching this matter further. I appreciate you providing updates about your account.
Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Regards,
Troy
