OTDR and time of day
We continue to get orders marked as being late when they were delivered on the promised date but at a later time of day. This is ridiculous. We have no control over when the carrier will deliver a package, and it certainly doesn't matter to the customer.
@KJ_Amazon
@Jameson_Amazon
OTDR and time of day
We continue to get orders marked as being late when they were delivered on the promised date but at a later time of day. This is ridiculous. We have no control over when the carrier will deliver a package, and it certainly doesn't matter to the customer.
@KJ_Amazon
@Jameson_Amazon
36 respuestas
KJ_Amazon
Hello @Seller_Zw8LsZUQSH440 Thanks for checking in with us about the OTDR report and orders marked as late.
A shipment can be delivered at any time on the order's "Promised delivery date without a promise extension" all the way up to 11:59:59 PM PDT.
When you review your OTDR report, please check the Pacific Daylight Time Zone information and not GMT.
OTDR calculations are based on Pacific Daylight Time. If a shipment has a Deliver By date of October 13, that appears on the OTDR report as the "Promised delivery date without a promise extension of 10/14/24 06:59:59 GMT (10/13/24 23:59:59 PDT). The PDT time is the relevant information. That is the time zone used for OTDR calculation.
KJ_Amazon
Seller_tzb0Adb4whsRu
This new OTDR is ridiculous as we sellers have no control over the carriers delays and it's not our fault.
@KJ_Amazon, do you take the hit when YOU don't deliver FBA orders on time? Heck no you don't, WE do!
This time zone thing is dumb.
Seller_rGcQW1yb6ZWbC
If you utilize Amazon's Buy Shipping program and your package is scanned into the mail stream by the ship by date, Amazon will not fault you if the shipment arrives late.
KJ_Amazon
The relevant date for that report is Pacific Daylight Time.
If an order has a promised delivery date without a promise extension of Monday, October 28, that delivery deadline will appear on the OTDR report as: 10/29/24 06:59:59 GMT (10/28/24 23:59:59 PDT).
KJ_Amazon
Seller_uoLPUzpiW5nS0
Yes, so subtract a day from those dates. Fridays promises those 3 weeks are the biggest issue. We don't control the promise, Amazon does, we ship the method we said we would use and ship on time. If Amazon gets it wrong, we get penalized. It doesn't' make any sense.
Seller_tzb0Adb4whsRu
Not all carriers (UPS and USPS) say it's protected but sometimes it does.
Not understanding why some FBM orders are protected and some are not when the settings are set the same for all of our products.
Very confusing and simply frustrating that Amazon is making these changes to the FBM orders. We are the seller and ship these orders, so we should be able to have our business settings that fit OUR business needs, not Amazon's.
KJ_Amazon
Frequently asked questions about on-time delivery rate (OTDR)
“OTDR Protected” shipping labels on Amazon Buy Shipping are those calculated to meet the delivery promise.
Purchasing an "OTDR Protected" shipping label is one of several requirements to receive OTDR protection from late deliveries. If you use Automated Handling Time and Shipping Settings Automation (both available for Professional selling plans) in addition to purchasing shipping with an "OTDR Protected" badge, your OTDR will not be negatively impacted by late deliveries.
Seller_tzb0Adb4whsRu
That's what we're trying to explain.
There is not always a "badge" for the OTDR no matter which carrier we choose.
Everything is hit or miss
KJ_Amazon
Frequently asked questions about on-time delivery rate (OTDR)
There are a few reasons why no OTDR Protected options are available in Buy Shipping.
The most common reason is that there are no shipping services that will meet the delivery promise. Do the shipping service options you are looking to use mention this reason?
Is the order for one of the below reasons not covered by OTDR protection? IN some cases the badge for these services will not available.
OTDR Protection is only available for units shipped through Standard Shipping, units shipped through other shipping options such as Free Economy, Standard Prime, or Premium Shipping, are not eligible for OTDR protection.
Seller_tzb0Adb4whsRu
We have our settings at all of the requirements: (Amazon automatically changed these)
"Purchasing an "OTDR Protected" shipping label is one of several requirements to receive OTDR protection from late deliveries. If you use Automated Handling Time and Shipping Settings Automation (both available for Professional selling plans) in addition to purchasing shipping with an "OTDR Protected" badge, your OTDR will not be negatively impacted by late deliveries."
KJ_Amazon
If you believe that orders with all required tools are being marked as late deliveries on the OTDR report, please submit your appeal to seller support and request a review and escalation.
KJ_Amazon
Seller_Qbd0RsfZFEZBY
The time zone doesnt matter. Its the end of the day....Use the PDT as your refferance not the GMT....THe threshold for late shipment is the last hour/minute/second in PDT
