OTDR and time of day
We continue to get orders marked as being late when they were delivered on the promised date but at a later time of day. This is ridiculous. We have no control over when the carrier will deliver a package, and it certainly doesn't matter to the customer.
@KJ_Amazon
@Jameson_Amazon
OTDR and time of day
We continue to get orders marked as being late when they were delivered on the promised date but at a later time of day. This is ridiculous. We have no control over when the carrier will deliver a package, and it certainly doesn't matter to the customer.
@KJ_Amazon
@Jameson_Amazon
36 respuestas
KJ_Amazon
Hello @Seller_Zw8LsZUQSH440 Thanks for checking in with us about the OTDR report and orders marked as late.
A shipment can be delivered at any time on the order's "Promised delivery date without a promise extension" all the way up to 11:59:59 PM PDT.
When you review your OTDR report, please check the Pacific Daylight Time Zone information and not GMT.
OTDR calculations are based on Pacific Daylight Time. If a shipment has a Deliver By date of October 13, that appears on the OTDR report as the "Promised delivery date without a promise extension of 10/14/24 06:59:59 GMT (10/13/24 23:59:59 PDT). The PDT time is the relevant information. That is the time zone used for OTDR calculation.
KJ_Amazon
Seller_tzb0Adb4whsRu
This new OTDR is ridiculous as we sellers have no control over the carriers delays and it's not our fault.
@KJ_Amazon, do you take the hit when YOU don't deliver FBA orders on time? Heck no you don't, WE do!
This time zone thing is dumb.
Seller_rGcQW1yb6ZWbC
If you utilize Amazon's Buy Shipping program and your package is scanned into the mail stream by the ship by date, Amazon will not fault you if the shipment arrives late.
Seller_jlfJrNa2n7hxV
but only if you enroll in automated handling time.
Seller_rGcQW1yb6ZWbC
No, the buy shipping through Amazon has nothing to do with your handling time. When you go to process an order for shipment, you can either buy shipping through Amazon or purchase postage outside of Amazon and confirm shipping on your own. Handling time doesn't come into play. If you need more handling time, you can change that as long as you have a Professional account.
KJ_Amazon
Hello @Seller_rGcQW1yb6ZWbC
There are two types of protections available from Amazon Buy Shipping: Claims Protection and OTDR Protection.
For OTDR Protection: If you purchase a shipping label with the "OTDR Protected" badge in Amazon Buy Shipping and use Automated Handling Time (AHT) and Shipping Settings Automation (SSA), your OTDR will not be negatively impacted by late deliveries. For more information, go to On-time delivery.
Seller_lU3njDwc1tsUG
Just to add a small clarification that caught us some time ago. For USPS that means scanned at the post office, not scanned from a scan form.
The scan form is just an 'easy' way for the postal worker to collect a lot of items at once. Amazon does not recognize this scan.
As mentioned, 'scanned into the mail stream' is key. It's when the postal worker gets back to the post office and each piece is scanned individually that is the 'carrier first scan'.
Seller_FoHImRENetaoe
That is not true, they do and will.
Seller_4x7HLuNHwYSUI
absolutely, i buy all shipping through AMZ and have automated times enabled etc and my OTDR is 60%. When I called the CS told me to pick a faster shipping service lol. I am choosing based on what you guys are giving me to choose from so what gives??
Seller_tzb0Adb4whsRu
So to clarify...sellers basically need to do all 3 things to be protected?
1 - Use Amazon Buy Shipping
2 - Use Automated Handling Time
3 - Use Shipping Settings Automation
Please confirm
KJ_Amazon
Hello @Seller_tzb0Adb4whsRu That is correct:
- Purchase a shipping label with the "OTDR Protected" badge in Amazon Buy Shipping
- Automated Handling Time (AHT)
- Use Shipping Settings Automation (SSA),
I recommend reading the below pages to learn more about OTDR metrics.
Frequently asked questions about on-time delivery rate (OTDR)
News Announcement: New updates to our on-time delivery policy and shipping settings
Seller_Qbd0RsfZFEZBY
The time zone doesnt matter. Its the end of the day....Use the PDT as your refferance not the GMT....THe threshold for late shipment is the last hour/minute/second in PDT
