OTDR and time of day
We continue to get orders marked as being late when they were delivered on the promised date but at a later time of day. This is ridiculous. We have no control over when the carrier will deliver a package, and it certainly doesn't matter to the customer.
@KJ_Amazon
@Jameson_Amazon
OTDR and time of day
We continue to get orders marked as being late when they were delivered on the promised date but at a later time of day. This is ridiculous. We have no control over when the carrier will deliver a package, and it certainly doesn't matter to the customer.
@KJ_Amazon
@Jameson_Amazon
36 respuestas
KJ_Amazon
Hello @Seller_Zw8LsZUQSH440 Thanks for checking in with us about the OTDR report and orders marked as late.
A shipment can be delivered at any time on the order's "Promised delivery date without a promise extension" all the way up to 11:59:59 PM PDT.
When you review your OTDR report, please check the Pacific Daylight Time Zone information and not GMT.
OTDR calculations are based on Pacific Daylight Time. If a shipment has a Deliver By date of October 13, that appears on the OTDR report as the "Promised delivery date without a promise extension of 10/14/24 06:59:59 GMT (10/13/24 23:59:59 PDT). The PDT time is the relevant information. That is the time zone used for OTDR calculation.
KJ_Amazon
Seller_tzb0Adb4whsRu
This new OTDR is ridiculous as we sellers have no control over the carriers delays and it's not our fault.
@KJ_Amazon, do you take the hit when YOU don't deliver FBA orders on time? Heck no you don't, WE do!
This time zone thing is dumb.
Seller_rGcQW1yb6ZWbC
If you utilize Amazon's Buy Shipping program and your package is scanned into the mail stream by the ship by date, Amazon will not fault you if the shipment arrives late.
Seller_Qbd0RsfZFEZBY
The time zone doesnt matter. Its the end of the day....Use the PDT as your refferance not the GMT....THe threshold for late shipment is the last hour/minute/second in PDT
