mexico account health A To Z complaint irresponsibility
I am writing for the A'to Z request. Our customer said that we do not provide a return label. However, we added a prepaid label to the system and sent a message to our customer. If our customer did not see this, it is not our fault. They are receiving a prepaid label from us and not sending the product, and by opening a complaint, they are damaging our account health and are charging for the product that is not returned. This behavior is wrong. This behavior is an attack on us by Amazon. This behavior shows that the complaint has not been reviewed. Please review and change the decision.
701-7562665-2985007
mexico account health A To Z complaint irresponsibility
I am writing for the A'to Z request. Our customer said that we do not provide a return label. However, we added a prepaid label to the system and sent a message to our customer. If our customer did not see this, it is not our fault. They are receiving a prepaid label from us and not sending the product, and by opening a complaint, they are damaging our account health and are charging for the product that is not returned. This behavior is wrong. This behavior is an attack on us by Amazon. This behavior shows that the complaint has not been reviewed. Please review and change the decision.
701-7562665-2985007
2 respuestas
Josh_Amazon
Hello @Seller_TzHIILNfFe7m2,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you are experiencing with your A to Z claim appeal. Thank you so much for providing all the information and the order ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
