Dear Amazon Support Team,

I am writing to address a persistent issue with my Amazon account payments, which have been on hold for the past four months. Despite opening multiple cases with your support team, I have not received a resolution. Each time I contact support, I am informed that my case has been transferred to a "specialized team," but no further updates or progress have been communicated.

After reviewing similar cases in the seller forums and observing Amazon’s responses, I realized that I may have overlooked an important email sent to me earlier. This email required me to upload verification documents to validate my company. Unfortunately, due to this oversight, my account balance remains on hold.

Today, I attempted to follow up on that email by clicking the provided yellow button labeled "Upload the Documents." After clicking the button, I was redirected to a page instructing me to enter the email address associated with my Amazon account. However, upon entering my registered email address, I repeatedly encountered an error.

I have attached a screenshot of the error message for your reference. Despite several attempts, I have been unable to proceed further.

I kindly request your guidance and support to resolve this issue. Please assist me in completing the required verification process so that my account balance can be released. Your prompt attention to this matter would be greatly appreciated.

Thank you for your support.