How do us deal with "i received an empty box" scam?
How do us deal with "i received an empty box" scam?
I believe the customer is cheating on us, because we paid the same shipment fee. Besides it's a 12lb package, there's no way we sent out an empty box. (FBM order)
And now she's threaten us with negative feedback, review and etc.
How do us deal with "i received an empty box" scam?
How do us deal with "i received an empty box" scam?
I believe the customer is cheating on us, because we paid the same shipment fee. Besides it's a 12lb package, there's no way we sent out an empty box. (FBM order)
And now she's threaten us with negative feedback, review and etc.
2 respuestas
Seller_CxC3ZRTwqNem1
How did you ship? Tell the customer a worker must have stolen the item enroute and ask them for a written testimony to send to the office of inspector general/UPS. I heard that scares off some of them. Also ask the shipping company for a proof of delivery with their measurement of the package weight included.
Jim_Amazon
Hi @Seller_Fbj6rdG6inQX3
Going to ask a few clarifying questions to get some more information!
Has the buyer opened an A to Z claim?
Was there a signature required for delivery?
As, @Seller_CxC3ZRTwqNem1 mentioned, getting a proof of delivery from the carrier that has the measurement and weight of the package can be extremely helpful in this scenario.
Jim
