Parcel on Hold Due to Unpaid Duties - Customer Responsibility
The buyer isn’t receiving the parcel from DHL because it is on hold due to unpaid duties. We shipped the item on time, and the delay is not on our end. As this is an international shipment to Canada, the customer is responsible for paying the duty. I believe there is an Amazon policy on this matter, but the support staff at Amazon doesn’t seem to be aware of it.
Parcel on Hold Due to Unpaid Duties - Customer Responsibility
The buyer isn’t receiving the parcel from DHL because it is on hold due to unpaid duties. We shipped the item on time, and the delay is not on our end. As this is an international shipment to Canada, the customer is responsible for paying the duty. I believe there is an Amazon policy on this matter, but the support staff at Amazon doesn’t seem to be aware of it.
0 respuestas
Seller_Hi7wbO2Kbo6bl
If this was an international sale from the dot com site, then, yes the buyer is responsible for any import / customs duties or fees.
If it was a sale on the Canadian platform however, the Canadian buyer must not be required to pay any duties or fees.
SEAmod
Hi @Seller_OKI4Hs96UgS03
Plus one to what @Seller_Hi7wbO2Kbo6blposted in reply to your opening post.
You can learn more if you access the link above. Susan
