Canceled Orders
We are having a serious issue with orders being canceled, both with FBA & FBM.
For example, as of June 7th trailing 30 days we had the following stats (each row pertains to an ASIN)
We have a few cases open related to this but the oldest one is now about 5 weeks old. Seller support has barely been communicating with us. We don't know what's been ruled out, what the root cause could be, actually, we know as much today as we did when we created the case.
Our losses are stockpiling, each ASINS BSR and organic ranking has deteriorated and we are now having to cut workers hours. We need help to pinpoint the issue and work toward a resolution.
Anyone have experience with this?
@Cooper_Amazon , @Michelle_Amazon , @Veronica_Amazon
86 orders, 47 cancelled (54.65% cancellation rate)
60 orders, 49 cancelled (81.67% cancellation rate)
15 orders, 6 cancelled (40% cancellation rate)
89 orders, 13 cancelled (14.61% cancellation rate)
177 orders, 19 cancelled (10.73% cancellation rate)
21 orders, 6 cancelled (28.57% cancellation rate)
19 orders, 5 cancelled (26.32% cancellation rate)
55 orders, 7 cancelled (12.73% cancellation rate)
Canceled Orders
We are having a serious issue with orders being canceled, both with FBA & FBM.
For example, as of June 7th trailing 30 days we had the following stats (each row pertains to an ASIN)
We have a few cases open related to this but the oldest one is now about 5 weeks old. Seller support has barely been communicating with us. We don't know what's been ruled out, what the root cause could be, actually, we know as much today as we did when we created the case.
Our losses are stockpiling, each ASINS BSR and organic ranking has deteriorated and we are now having to cut workers hours. We need help to pinpoint the issue and work toward a resolution.
Anyone have experience with this?
@Cooper_Amazon , @Michelle_Amazon , @Veronica_Amazon
86 orders, 47 cancelled (54.65% cancellation rate)
60 orders, 49 cancelled (81.67% cancellation rate)
15 orders, 6 cancelled (40% cancellation rate)
89 orders, 13 cancelled (14.61% cancellation rate)
177 orders, 19 cancelled (10.73% cancellation rate)
21 orders, 6 cancelled (28.57% cancellation rate)
19 orders, 5 cancelled (26.32% cancellation rate)
55 orders, 7 cancelled (12.73% cancellation rate)
22 respuestas
Seller_0rXAME9V4LQSx
Are you running subscribe and save? These cancellations are normal from people getting the deal one time and that's it.
Is this your own product or something you buy? How many other sellers are there? Is it possible they are competitors tying up your inventory?
Are they bulk orders or singles? If Bulk quantities have you tried limiting the number of units they can buy at once?
Seller_VwWeh9Gmv4vXA
Set a a maximum orders per customer from your inventory listing. To edit, go to your inventory>Edit>offer>Maximum Order Quantity. You can set this to 5 only per customer or depends on you.
Seller_Hc4AwzPAnm2jX
订单编号：# 111-1894187-5185018 这样的买家，退货后再给卖家差评， 而且在他的评价记录里， 不是五星就是无理差评，平台应判恶意买卖评价
Seller_HjfyVYcuJdbTf
I am seeing the same issue, but can only get this information if I search Orders by ASIN. Otherwise, "cancelled" orders don't show on my order page.
@Seller_VaNIYLiQd99cI How are you getting your data (cancelled order count)?
Thanks!
Seller_72yKc2oq4VVrH
This is happening to me now,
62% cancel rate last days (Vs 15% YoY)
Literally makes no sense, I've changed nothing, most of it is on the same exact product as well.
