Custom Products - Adding Custom Fonts Not Working
When trying to upload custom fonts, I continue to get this error. But when I check the properties of the font, it says editable so I believe it should be working. I've uploaded these fonts before on another product years ago. I even tried hitting the "Apply fonts to all text customizations" button on the older listing to get the fonts to appear on the new listing, but it doesn't seem to do anything.
The TTF file is not set to 'Installable'. Fonts, like images or software, may require you to purchase licensing rights in order to use them. View your file's properties or check with your font provider to determine whether your file is set to 'Installable'.
Custom Products - Adding Custom Fonts Not Working
When trying to upload custom fonts, I continue to get this error. But when I check the properties of the font, it says editable so I believe it should be working. I've uploaded these fonts before on another product years ago. I even tried hitting the "Apply fonts to all text customizations" button on the older listing to get the fonts to appear on the new listing, but it doesn't seem to do anything.
The TTF file is not set to 'Installable'. Fonts, like images or software, may require you to purchase licensing rights in order to use them. View your file's properties or check with your font provider to determine whether your file is set to 'Installable'.
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Cooper_Amazon
Good Afternoon @Seller_2NUdXCJCBe8In, I just wanted to check in with you to see if you still were running into this error message when it came to selecting fonts for your custom product?
I found the help page for Amazon Custom: Product personalization and it mentions:
You can add custom fonts via the Custom fonts tab by clicking on or dragging a file to upload it from your device.
Note: Font files must be in .ttf (true type font) or .woff (web open font format) format and must be set to installable. Use lowercase file-type names when uploading to the font container.
Enter the name for the custom font. This name will be visible to customers. Click Add font and then click Done. You can add up to 20 fonts, across both custom and standard, on one text customization.
If you happen to still have troubles adding the fonts you would like, I would suggest reaching out to Selling Partner Support as they will have some troubleshooting techniques. Please let us know if you have any questions about the information provided above. Have a nice weekend! Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_2NUdXCJCBe8In & @Seller_TYoZGkdBad8xU, I just wanted to follow up with you both to let you know the team is actively investigating this issue. I can follow up with you as soon as I have any news. Hope you have a fabulous Friday. Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_2NUdXCJCBe8In and @Seller_TYoZGkdBad8xU, the team has followed up with me and provided me with an update:
‘The TTF file is not set to 'Installable'. Fonts, like images or software, may require you to purchase licensing rights in order to use them. View your file's properties or check with your font provider to determine whether your file is set to 'Installable'.’
Please let us know if you have any additional questions regarding the outcome of this investigation. Have a marvelous rest of the week. Sincerely, Cooper_Amazon
