Update shipping weights in bulk?
I need to update many shipping weights that are incorrect - I am not the brand owner but the approved seller on these items - when they uploaded the weights they used a standard 1 lb weight - that is incorrect, and many of the items are way below 1 pound which is causing the return shipping (when a customer returns their item) to be UPS and a VERY HIGH return label ( $12 vs $4) -
How do I go about getting a listing of all the weights that are currently on the SKU and then a bulk upload with the proper weight?
Update shipping weights in bulk?
I need to update many shipping weights that are incorrect - I am not the brand owner but the approved seller on these items - when they uploaded the weights they used a standard 1 lb weight - that is incorrect, and many of the items are way below 1 pound which is causing the return shipping (when a customer returns their item) to be UPS and a VERY HIGH return label ( $12 vs $4) -
How do I go about getting a listing of all the weights that are currently on the SKU and then a bulk upload with the proper weight?
1 respuesta
Bryce_Amazon
Greetings @Seller_YvMUO1p9UwnNe,
Thank you for taking the time to post! For issues like this, my first recommendation is to open a case with Seller Support. This will help in both documenting the issue, but also allow me to investigate further to determine if there are options to escalate once the case has been resolved. A colleague of mine is tracking the UPS shipping return labels in a separate thread, but I would first like to see if we can get the weights adjusted.
- Bryce
