Why can I not upload the document to reconcile discrepancy?
Hello, there,
I found a warn on the Shipment summary of my account, which is
"Amazon has received your shipment and a discrepancy has been found in one or more of your items. Review the details and status of each discrepancy below."
I found the status is "Investigation completed – shipment contents counted and confirmed. Learn More"
When I clicked" Learn More", it shows me the following description of this message:
Amazon has investigated the delivered boxes or pallets and associated units, and the received units have been confirmed at our fulfillment centers. These products are no longer eligible for research. If you have information that helps us locate any of these units that are missing, contact Selling Partner Support.
However, when I click "Selling Partner Support", they requested me to input shipment ID, and then showed me the shipment ID is "eligible for investigation".
The information is opposite. And I am not able to upload the document to reconcile discrepancy there.
I also uploaded two related documents on Shipment summary page and provided additional information there. However, when I click" Preview your request", it showed me
"Status / Action not provided
Please select an option for each product under the "Status / Action Required" column in order to submit this request."
I don't know how to solve such an issue. Can any one tell me how to do now?
Thank you in advance.
Why can I not upload the document to reconcile discrepancy?
Hello, there,
I found a warn on the Shipment summary of my account, which is
"Amazon has received your shipment and a discrepancy has been found in one or more of your items. Review the details and status of each discrepancy below."
I found the status is "Investigation completed – shipment contents counted and confirmed. Learn More"
When I clicked" Learn More", it shows me the following description of this message:
Amazon has investigated the delivered boxes or pallets and associated units, and the received units have been confirmed at our fulfillment centers. These products are no longer eligible for research. If you have information that helps us locate any of these units that are missing, contact Selling Partner Support.
However, when I click "Selling Partner Support", they requested me to input shipment ID, and then showed me the shipment ID is "eligible for investigation".
The information is opposite. And I am not able to upload the document to reconcile discrepancy there.
I also uploaded two related documents on Shipment summary page and provided additional information there. However, when I click" Preview your request", it showed me
"Status / Action not provided
Please select an option for each product under the "Status / Action Required" column in order to submit this request."
I don't know how to solve such an issue. Can any one tell me how to do now?
Thank you in advance.
15 respuestas
Seller_64bNIvfGL1xg8
Firstly, it is a good idea to review the details of each discrepancy to gain a better understanding of the problem. The "Learn More" link should provide you with more information on the investigation that has been completed so far. It seems that Amazon has investigated the delivered boxes or pallets and associated units and has confirmed the received units at their fulfilment centres.
However, it appears that you are still experiencing issues with the investigation. You mentioned that when you tried to contact Selling Partner Support, they requested your shipment ID and then showed you that the shipment is eligible for investigation. It's possible that there may have been a mistake or a miscommunication somewhere along the way.
To resolve the issue, I suggest reaching out to Amazon Seller Support via the "Contact Us" button on your Amazon Seller Central account. From there, select "Fulfillment by Amazon" and then "FBA Issue" and "Shipping and routing." You will then be given the option to select a specific shipment and provide additional information on the issue you are experiencing.
You may also want to provide as much detail as possible when you upload documents on the Shipment summary page. Ensure that you have selected the correct option for each product under the "Status / Action Required" column before submitting your request.
I hope this helps. Good luck resolving your issue!
Regards
Abdul Rehman
Amazon FBA Expert!
