The products in our store are cosmetics but they are in the health category, no one on Amazon answers or when you ask for help they leave the chat
Amazon has restricted 3 of our cosmetic products, claiming that they have been identified as Natural Health Products (NHP) or Drug Identification Number (DIN) and are subject to FDA regulations.
After a thorough examination of our products and ingredients, we have determined that we do not fall into the DIN or NHP categories. Our products are, in fact, cosmetics.
I am looking forward to finding out how to resolve this matter quickly and effectively. I would greatly appreciate any insight or advice you can offer.
The products in our store are cosmetics but they are in the health category, no one on Amazon answers or when you ask for help they leave the chat
Amazon has restricted 3 of our cosmetic products, claiming that they have been identified as Natural Health Products (NHP) or Drug Identification Number (DIN) and are subject to FDA regulations.
After a thorough examination of our products and ingredients, we have determined that we do not fall into the DIN or NHP categories. Our products are, in fact, cosmetics.
I am looking forward to finding out how to resolve this matter quickly and effectively. I would greatly appreciate any insight or advice you can offer.
1 respuesta
Daryl_Amazon
Hello @Seller_lIdpofR1G00F6,
Thank you for contacting Amazon Forums. I understand you have a categorization issue with 4 different products, thus the system is asking you to provide NHP or DIN.
In this case, you need to contact Selling Partner Support, provide the ASINs impacted in your case and request them to update the category from Health to Cosmetics.
Once they perform that update, the system will not ask you for the NHP nor DIN.
If after contacting Selling Partner Support you are still facing this issue, please do reply to this thread, tag me and include the Case ID. That way, I will take of it and escalate the to the team in charge of updating the category.
Daryl
