Seller Support - Pathetic Efforts
This is regarding case ID: 15717836651.
I've initially started this case from the inventory/shipping reconciliation page.
I was due to receive a certain amount of units, and I received less than the expected.
In the aforementioned page I was asked to add an invoice for the purchased goods, to which I did.
after nearly 10 days of no action or follow up from Amazon, I checked this FBA shipment against the seller help page.
I was greeted with generic copy-paste answer, asking me to upload the invoice. Again.
Frustrated as I may be, I've uploaded the same invoice - to which the support case worker CLOSED my case with another copy paste response "we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. "
This level of braindead inability to handle something so simple, or to give a simple detailed response as to WHY a document might be rejected is of a new astronomical LOW level.
Apart from the reimbursement that's owed to me, I would probably settle with the firing of the support case worker.
Do better Amazon - start hiring people who can read and write English.
Seller Support - Pathetic Efforts
This is regarding case ID: 15717836651.
I've initially started this case from the inventory/shipping reconciliation page.
I was due to receive a certain amount of units, and I received less than the expected.
In the aforementioned page I was asked to add an invoice for the purchased goods, to which I did.
after nearly 10 days of no action or follow up from Amazon, I checked this FBA shipment against the seller help page.
I was greeted with generic copy-paste answer, asking me to upload the invoice. Again.
Frustrated as I may be, I've uploaded the same invoice - to which the support case worker CLOSED my case with another copy paste response "we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. "
This level of braindead inability to handle something so simple, or to give a simple detailed response as to WHY a document might be rejected is of a new astronomical LOW level.
Apart from the reimbursement that's owed to me, I would probably settle with the firing of the support case worker.
Do better Amazon - start hiring people who can read and write English.
6 respuestas
Seller_NbYSGJ8Tehgbv
I would mention that describing Seller Support efforts as pathetic is similar to describing a tree as dumb because it will not provide a valid argument for you to help you resolve your issues.
Its a tree. Its not capable of resolving your issues.
The same is true for Seller Support. It is not a group of expert sellers waiting to solve Amazon related problems. Its a group of random people from around the world who use a program, sent to them from Amazon, that tells them what to write back to you. What they send back to you is derived from the Amazon policy so they can minimize employees going off script and trying to actually help you (unsuccessfully).
I would suggest two possible courses of action.
1. Look into outsourcing FBA missing situations to another company altogether. I find that the rules for FBA missing problems are constantly changing...as well as the invoice requests. Therefore, I have outsourced all of these issues to a company named Getida...they only focus on these types of issues so they are up to date on what must be done. They handle case replies and everything.
2. Wait for a moderator to respond to this forum post where they will look into the case ID you provided and, possibly, explain the requirements for invoices better than Seller Support did.
TaylorR_Amazon
Hey @Seller_HEk8NsxWebAJX, it appears that a reimbursement was issued. Let me know if everything looks okay on your end.
