@Jameson_Amazon @Bryce_Amazon @Topher_Amazon

I’m reaching out again regarding a recurring issue that is becoming increasingly difficult to manage. Over the past several months, our business has faced ongoing problems with Amazon FBA warehouses losing units from our inbound shipments. While occasional discrepancies can happen, this has escalated into a pattern that is seriously affecting our operations.

Since the implementation of the inventory placement option and associated fees, we've seen a significant increase in lost units. According to Amazon’s policies, sellers are entitled to reimbursement for lost inventory when the required documentation is provided. We’ve consistently submitted all necessary invoices and receipts in the past, yet we frequently receive either automated rejections or responses that don’t address the specific issues. It becomes a waste of time to even try.

There are a few key points we’d like to highlight:

Accountability for Lost Inventory: Amazon has repeatedly indicated that units were not sent, despite clear documentation proving otherwise. This raises concerns about the accuracy of inventory management within the fulfillment centers.

Challenges with Seller Support: Even when we have provided the required documentation in the past, we often receive generic or unrelated responses from Seller Support. This creates a frustrating loop where resolving these issues becomes nearly impossible.

Inadequate Inventory Management: We've made adjustments to our shipping process, including using box content labels, to ensure all units are accounted for. Despite these precautions, we continue to experience losses. This suggests that there may be ongoing issues with how inventory is handled once it reaches Amazon’s facilities.

The financial impact of these lost units is substantial. Our CPA has expressed concern over the extent of these losses, particularly given the lack of reimbursement, which seems inconsistent with Amazon's stated policies.

Here are some recent examples of shipments with discrepancies due to lost units:

FBA STA (07/19/2024 14:36)-GYR3

FBA STA (07/13/2024 12:50)-FTW1

FBA STA (07/13/2024 14:28)-GYR3

FBA STA (07/13/2024 13:29)-FWA4

FBA STA (07/08/2024 16:02)-RDU2

FBA STA (07/08/2024 16:12)-FTW1

FBA STA (07/08/2024 16:16)-IND9

FBA STA (06/21/2024 17:01)-FTW1

FBA STA (06/14/2024 15:46)-MDW2

FBA STA (06/22/2024 02:30)-RFD2

FBA STA (06/17/2024 22:53)-RMN3

FBA STA (06/18/2024 12:35)-SWF2

FBA STA (06/22/2024 02:24)-IAH3

FBA STA (06/18/2024 12:34)-IAH3

FBA STA (05/24/2024 13:17)-AVP1

FBA STA (05/31/2024 17:27)-FTW1

FBA STA (05/24/2024 13:17)-FWA4

FBA STA (05/09/2024 20:51)-ORF2

FBA STA (05/09/2024 20:21)-TEB9

FBA STA (06/14/2024 17:03)-FWA4

FBA STA (05/09/2024 20:46)-CLT2

FBA STA (05/09/2024 20:43)-MDW2

FBA STA (05/14/2024 18:34)-ABE8

FBA STA (05/24/2024 13:14)-ABE8

FBA STA (05/24/2024 13:16)-IND9

FBA STA (05/08/2024 21:20)-ORF2

FBA STA (05/17/2024 13:48)-LAS1

FBA STA (05/17/2024 13:53)-IND9

These are just examples from the past few months.

We are exploring our options moving forward, including a potential switch to Fulfilled by Merchant (FBM) if these issues continue unresolved or retaining legal representation. We strongly believe that resolving these discrepancies is in the best interest of both our business and Amazon. We are hopeful that you can assist in addressing this matter promptly to prevent further losses.

Thank you for your attention to this issue. We appreciate any assistance you can provide.