Amazon stopped selling my Products outright because of customer complaints
My account received a complaint from a customer that "Product won't light up" , and Amazon discontinued my product. I have over tens of thousands of LED lighting products in my store, and I unfortunately can't guarantee that every product will work properly, so I will send an email to the customer when the problem occurs again, and whether or not I want to be compensated or re-replaced for free.
I will also collect the problems and give feedback to the factory and strengthen the quality control of the products. Even with my best efforts, it's really sad that Amazon still discontinued my product because of a complaint.
I filed a complaint and provided the information he needed. A few hours later the Amazon review team sent me an email telling me that my review passed and I could continue selling. 22 hours have passed since this email and my product is still in unsellable status, I don't know why this is, customer service told me my product is restricted 。。。。。
Amazon stopped selling my Products outright because of customer complaints
My account received a complaint from a customer that "Product won't light up" , and Amazon discontinued my product. I have over tens of thousands of LED lighting products in my store, and I unfortunately can't guarantee that every product will work properly, so I will send an email to the customer when the problem occurs again, and whether or not I want to be compensated or re-replaced for free.
I will also collect the problems and give feedback to the factory and strengthen the quality control of the products. Even with my best efforts, it's really sad that Amazon still discontinued my product because of a complaint.
I filed a complaint and provided the information he needed. A few hours later the Amazon review team sent me an email telling me that my review passed and I could continue selling. 22 hours have passed since this email and my product is still in unsellable status, I don't know why this is, customer service told me my product is restricted 。。。。。
1 respuesta
Atlas_Amazon
Hello @Seller_BTEUi21Z00ZfP
Thank you for the information provided regarding the deactivation of your listing. I understand that you received confirmation that the listing violation would be resolved. This process can take 24 to 48 hours to be completed. If the listing is still down after that, you may want to check the inactive or suppressed listings located in your manage inventory as this section may include additional detail for the listing being inactive.
If you have any additional questions or concerns regarding what you are seeing on your end, continue to refer here for support.
Best,
Atlas