To skincare sellers: how do you deal with returns, customers buying using and then returning
Hello,
to those that sell skincare, how do you deal with customers returning open products after trying them out, or using them for some time and then returning.
And also claiming that they had reaction to it to reinforce their return
Any advise on how to deal with those clearly abusing the system?
To skincare sellers: how do you deal with returns, customers buying using and then returning
Hello,
to those that sell skincare, how do you deal with customers returning open products after trying them out, or using them for some time and then returning.
And also claiming that they had reaction to it to reinforce their return
Any advise on how to deal with those clearly abusing the system?
2 respuestas
Seller_cVyRkl8GwssUK
We sell cosmetics too, but what I'm about to say is from a personal retail experience than one on Amazon.
It's just something that's part of the business. I was a retail employee for one of the world's biggest skincare brands. We got many customers who returned product after using it, and many who said they experienced a reaction. Whether that claim is true or not, it's within your best interest to refund them to remain a positive reputation.
I'm not sure exactly how Amazon's policies would align with your own, but you should definitely factor that possibility into your costs. However, I would be suspicious of the customers who wait 60-90 days after purchasing your product to express a negative opinion.
I hope this helps!
