Not get the otp
Dear Amazon Seller Support,
I am writing to urgently request assistance with accessing my Amazon Seller Central account. For the past two weeks, I have not been receiving the One-Time Password (OTP) required for two-step verification via SMS.
Here are the details of the issue:
My registered phone number is correct and active.
I have attempted to reset my password and recover the account, but I am still unable to complete the login due to the missing OTP.
I have not changed my phone or service provider recently, and I am receiving other SMS messages without any problem.
This issue is severely impacting my ability to manage my seller account and business operations.
I kindly request one of the following solutions as soon as possible:
Temporarily disable two-step verification so I can access my account.
Change the OTP delivery method to email or an authenticator app.
Allow me to update my phone number after verifying my identity.
I am more than willing to provide any necessary identification or documentation to prove ownership of the account.
Please treat this as an urgent matter and advise on the next steps to resolve it.
SHOMRAT BANIT
ARTILETTO
Not get the otp
Dear Amazon Seller Support,
I am writing to urgently request assistance with accessing my Amazon Seller Central account. For the past two weeks, I have not been receiving the One-Time Password (OTP) required for two-step verification via SMS.
Here are the details of the issue:
My registered phone number is correct and active.
I have attempted to reset my password and recover the account, but I am still unable to complete the login due to the missing OTP.
I have not changed my phone or service provider recently, and I am receiving other SMS messages without any problem.
This issue is severely impacting my ability to manage my seller account and business operations.
I kindly request one of the following solutions as soon as possible:
Temporarily disable two-step verification so I can access my account.
Change the OTP delivery method to email or an authenticator app.
Allow me to update my phone number after verifying my identity.
I am more than willing to provide any necessary identification or documentation to prove ownership of the account.
Please treat this as an urgent matter and advise on the next steps to resolve it.
SHOMRAT BANIT
ARTILETTO
4 respuestas
Seller_rI7BZIczK8iAC
You are not writing to seller support here. This is the seller forum and we are other sellers. Also, seller support can NOT resolve that problem for you. Amazon is a self service platform where the seller has to fix the issues himself. Of course you can contact seller support in your seller central by clicking "Help" on top and describe your issue. The answers from the Artificial Intelligence are indeed helpful. They explain you how YOU can fix things.
If you are the CREATOR of this seller account and the "Primary account manager" and owner of the Primary account manager email you can download an authenticator app on your phone, your tablet or your computer. Take 2-3 hours to read and understand following thread. No, you don't need to be logged in your seller account to follow the steps.
If you are NOT the CREATOR of this seller account and the "Primary account manager" and owner of the Primary account manager email you can not log into that seller account.
