I NEED ESCALATION FOR MY APPEAL.
Subject: Account Reinstatment
Greetings,
Dear Seller Performance Team,
I hope this message finds you well.
On September 9, 2024, my account was deactivated due to concerns from Amazon regarding the authenticity of our inventory. Since then, I have submitted the necessary documentation multiple times, but I have not received any positive response from Amazon. On November 9, 2024, I received a notification stating that "FBA Inventory is to be disposed of in the next 30 days." In response, I submitted all the required supply chain documents for 36 ASINs on November 30, 2024. Afterward, I received a response with the subject "Your FBA Inventory," stating that "after completing the investigation and reviewing the information provided, Amazon has released the hold on my inventory, and it is eligible for removal."
This indicates that I have submitted sufficient information to prove the authenticity of my inventory.
On December 19, 2024, 100 days after the deactivation, I sent an email to disbursementappeals@amazon.com requesting the release of funds. On the same day, I received a response stating that Amazon needed to verify information related to my identity and the authenticity of my supply chain.
I completed the identity verification process on January 8, 2025. I have explained all the details of my account to an Amazon representative.
For additional information, please refer to the comments from the Amazon representative during the identity verification video call.
After completing the identity verification, I received a performance notification confirming that all funds have been released. Both my inventory and funds have now been released by
Amazon, as no authenticity issues were found. Given that no authenticity concerns were identified, I believe the deactivation was a mistake. Therefore, I kindly request that Amazon review all the details of my account, including inventory appeals, identity verification, and related documents, and reinstate my account.
I need escalation to review my documents.
Thank you for your consideration.
Sincerely,
Greece Fast
I NEED ESCALATION FOR MY APPEAL.
Subject: Account Reinstatment
Greetings,
Dear Seller Performance Team,
I hope this message finds you well.
On September 9, 2024, my account was deactivated due to concerns from Amazon regarding the authenticity of our inventory. Since then, I have submitted the necessary documentation multiple times, but I have not received any positive response from Amazon. On November 9, 2024, I received a notification stating that "FBA Inventory is to be disposed of in the next 30 days." In response, I submitted all the required supply chain documents for 36 ASINs on November 30, 2024. Afterward, I received a response with the subject "Your FBA Inventory," stating that "after completing the investigation and reviewing the information provided, Amazon has released the hold on my inventory, and it is eligible for removal."
This indicates that I have submitted sufficient information to prove the authenticity of my inventory.
On December 19, 2024, 100 days after the deactivation, I sent an email to disbursementappeals@amazon.com requesting the release of funds. On the same day, I received a response stating that Amazon needed to verify information related to my identity and the authenticity of my supply chain.
I completed the identity verification process on January 8, 2025. I have explained all the details of my account to an Amazon representative.
For additional information, please refer to the comments from the Amazon representative during the identity verification video call.
After completing the identity verification, I received a performance notification confirming that all funds have been released. Both my inventory and funds have now been released by
Amazon, as no authenticity issues were found. Given that no authenticity concerns were identified, I believe the deactivation was a mistake. Therefore, I kindly request that Amazon review all the details of my account, including inventory appeals, identity verification, and related documents, and reinstate my account.
I need escalation to review my documents.
Thank you for your consideration.
Sincerely,
Greece Fast
4 respuestas
Seller_4zBzdtgCyS9EI
Commercial invoices, from BRAND APPROVED B2B ONLY distributors and a LOA from the brand to retail on Amazon?
April_Amazon
Hello @Seller_IoFVRvP8mKH05,
Thank you for taking the time to connect with us via the Forums. Let me help clarify the three distinct appeal processes, as I know they can be complex to navigate. First, I want to acknowledge the positive news - I'm pleased to see that your inventory has been returned and your funds are now accessible.
What is difficult to understand is these three unique and separate appeals are all reviewed by different teams and have different appeal requirements.
The Appeal team responsible for your account deactivation is only able to take verifiable invoices for the ASIN with Authenticity issues. These invoices must be from the Brand or from a supplier with Authorization from the Brand. Only that will reactivate your account.
It is totally possible you are able to prove your items are not counterfeit to the FBA and Funds team and then you will be able to remove the items from FBA and receive your Funds. This does NOT resolve the original necessity for the invoices from the Brand to reactivate your account.
This information may be helpful: Product Quality and Authenticity Policy compliance and Amazon product authenticity and quality
Also: Responsible Sourcing documentation request requirements
Thank you @Seller_4zBzdtgCyS9EIfor supporting the Community.
I hope this helps you understand this process in greater detail.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
