Assistance Needed to Delete Automatically Uploaded Redundant Product Video"
One video in my listing was uploaded automatically and includes product images. I did not upload this video. I have already uploaded a video that provides the necessary information about the product features and applications. Therefore, this new video, which only includes images and background music is redundant and adds no value. I cannot delete this video because I cannot locate it. I need help deleting this video.
Assistance Needed to Delete Automatically Uploaded Redundant Product Video"
One video in my listing was uploaded automatically and includes product images. I did not upload this video. I have already uploaded a video that provides the necessary information about the product features and applications. Therefore, this new video, which only includes images and background music is redundant and adds no value. I cannot delete this video because I cannot locate it. I need help deleting this video.
1 respuesta
Jessica_Amazon_
Hello,
Thank you for your post.
I am sorry to hear of this issue. It is necessary for you to contact Seller Support directly to request them to review the ASIN, especially when you are unable to access the video. They will have access to view the details that have been added to the system for the product. They may have to contact another team for assistance but they will let you know through the case.
Regards,
Jessica
