Hi fellow sellers,

I’m hoping someone here has gone through something similar and can offer advice or insight — I’ve had a case open with Amazon for over 2 months (Case ID: 17251226621) regarding incorrect product dimensions that’s still unresolved, and it’s costing us quite a bit in overcharged FBA and storage fees.

Amazon has recorded our product as having a width of 16.85 inches, which pushes it into the oversize category. However, we’ve submitted clear photo evidence with a ruler showing the actual width is only 9 inches. That’s a huge difference, not a minor discrepancy.

We’ve done everything we can:

• Submitted multiple photo proofs
• Contacted support via email, chat, and phone (calls always end abruptly..)
• Requested that Amazon provide their own photo evidence to justify the 16.85" measurement — never received any

Despite all of this, the response is always the same: they remeasure and report the same (incorrect) dimensions, without any explanation or proof. It feels like we're stuck in a loop with no one really reviewing the case seriously.

We’ve been paying the higher fees for months now, and it’s adding up. Support has not helped at all, and it’s getting frustrating.

Has anyone dealt with something like this?

Were you able to get it escalated beyond front-line support?

Is there a specific path or team that actually helped resolve it?

Does Amazon ever share their measurement proof (photo with a ruler)?

Any advice would be appreciated. I’m also posting here to get some visibility — hopefully someone from Amazon’s side is watching these threads and can step in.

Thanks in advance