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Seller_ZBo4OhItdmj6v

Samsung Application 3/4ths Approved? CSM-BRAND-REVIEW

Amazon Mods,

I need your help with a seemingly unbelievable situation. I am appealing my ability to sell Samsung branded wireless products and accessories. Specifically cited in the original notification I received are three ASINs.

I have tried appealing through the CSM Gating Team email multiple times and am now being only asked for information related to a single ASIN, despite all ASINs having been sourced from the same distributor.

Though the gating team has insisted that my supplier cannot be verified, they are a well-known, well-respected supplier in the Wireless Accessories sphere. Additionally, this supplier has been submitted as proof of authenticity for several of my Inauthentic defects successfully. My dashboard is currently free of ANY Samsung defects. Why would the supplier be verifiable for one process but not the other?! Why would my supplier be sufficient for the other three ASINs I received in my gating notification, but not for the last remaining ASIN? It defies logic.

Additionally, I have been asked to provide my supplier’s supplier. This is absurd. Why would any supplier want to give up their sources to Amazon?

I did, in good faith, follow your instructions and requested this information from my supplier, and was denied. I cannot say that I blame them. They are not obligated to provide you, Amazon, with their proprietary business information.

Now, my entire Samsung inventory is in danger of being forcibly returned to me.

I have to assume this decision was in error and request another evaluation.

Mods, this process is incredibly broken. Can you please help to get our application in front of someone willing to do the work to verify our supplier. They are not hard to find, contact, or research. We know; we vetted them very thoroughly before we even began to work with them.

Any help you can provide would be incredibly appreciated.

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Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_ZBo4OhItdmj6v

Samsung Application 3/4ths Approved? CSM-BRAND-REVIEW

Amazon Mods,

I need your help with a seemingly unbelievable situation. I am appealing my ability to sell Samsung branded wireless products and accessories. Specifically cited in the original notification I received are three ASINs.

I have tried appealing through the CSM Gating Team email multiple times and am now being only asked for information related to a single ASIN, despite all ASINs having been sourced from the same distributor.

Though the gating team has insisted that my supplier cannot be verified, they are a well-known, well-respected supplier in the Wireless Accessories sphere. Additionally, this supplier has been submitted as proof of authenticity for several of my Inauthentic defects successfully. My dashboard is currently free of ANY Samsung defects. Why would the supplier be verifiable for one process but not the other?! Why would my supplier be sufficient for the other three ASINs I received in my gating notification, but not for the last remaining ASIN? It defies logic.

Additionally, I have been asked to provide my supplier’s supplier. This is absurd. Why would any supplier want to give up their sources to Amazon?

I did, in good faith, follow your instructions and requested this information from my supplier, and was denied. I cannot say that I blame them. They are not obligated to provide you, Amazon, with their proprietary business information.

Now, my entire Samsung inventory is in danger of being forcibly returned to me.

I have to assume this decision was in error and request another evaluation.

Mods, this process is incredibly broken. Can you please help to get our application in front of someone willing to do the work to verify our supplier. They are not hard to find, contact, or research. We know; we vetted them very thoroughly before we even began to work with them.

Any help you can provide would be incredibly appreciated.

Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
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Seller_z3XfkorVSmnEY
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Since Samsung is a major brand, I've gotta ask....do you have a LOA from Samsung that you can sell their products on Amazon?

I've seen similar forum posts and each time the seller does not have a LOA.

10
user profile
Dougal_Amazon
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Hello @Seller_ZBo4OhItdmj6v,

My name is Dougal from the Community Manager Team and I would be happy to take a deeper look into your selling application for the Samsung brand. Do you have a case ID that you can point me to? I have not been able to locate a selling application for you.

Only Brand Owners (in this case Samsung) can provide approval to sell their Brand, hence the request for an LOA. The process to submitting a brand application and the reasons why they are required are located in the Selling Applications FAQ help page.

To provide additional context, please review the Intellectual Property Policy for Sellers and the requirements of an acceptable Letter of Authorization help pages. These resources will explain the process and they why you are being asked for additional information.

I realize that I have provided a lot of information and this can be a confusing topic, so please let me know if you have any further questions.

Best,

Dougal

00
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user profile
Seller_ZBo4OhItdmj6v

Samsung Application 3/4ths Approved? CSM-BRAND-REVIEW

Amazon Mods,

I need your help with a seemingly unbelievable situation. I am appealing my ability to sell Samsung branded wireless products and accessories. Specifically cited in the original notification I received are three ASINs.

I have tried appealing through the CSM Gating Team email multiple times and am now being only asked for information related to a single ASIN, despite all ASINs having been sourced from the same distributor.

Though the gating team has insisted that my supplier cannot be verified, they are a well-known, well-respected supplier in the Wireless Accessories sphere. Additionally, this supplier has been submitted as proof of authenticity for several of my Inauthentic defects successfully. My dashboard is currently free of ANY Samsung defects. Why would the supplier be verifiable for one process but not the other?! Why would my supplier be sufficient for the other three ASINs I received in my gating notification, but not for the last remaining ASIN? It defies logic.

Additionally, I have been asked to provide my supplier’s supplier. This is absurd. Why would any supplier want to give up their sources to Amazon?

I did, in good faith, follow your instructions and requested this information from my supplier, and was denied. I cannot say that I blame them. They are not obligated to provide you, Amazon, with their proprietary business information.

Now, my entire Samsung inventory is in danger of being forcibly returned to me.

I have to assume this decision was in error and request another evaluation.

Mods, this process is incredibly broken. Can you please help to get our application in front of someone willing to do the work to verify our supplier. They are not hard to find, contact, or research. We know; we vetted them very thoroughly before we even began to work with them.

Any help you can provide would be incredibly appreciated.

46 visualizaciones
11 respuestas
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
Responder
user profile
Seller_ZBo4OhItdmj6v

Samsung Application 3/4ths Approved? CSM-BRAND-REVIEW

Amazon Mods,

I need your help with a seemingly unbelievable situation. I am appealing my ability to sell Samsung branded wireless products and accessories. Specifically cited in the original notification I received are three ASINs.

I have tried appealing through the CSM Gating Team email multiple times and am now being only asked for information related to a single ASIN, despite all ASINs having been sourced from the same distributor.

Though the gating team has insisted that my supplier cannot be verified, they are a well-known, well-respected supplier in the Wireless Accessories sphere. Additionally, this supplier has been submitted as proof of authenticity for several of my Inauthentic defects successfully. My dashboard is currently free of ANY Samsung defects. Why would the supplier be verifiable for one process but not the other?! Why would my supplier be sufficient for the other three ASINs I received in my gating notification, but not for the last remaining ASIN? It defies logic.

Additionally, I have been asked to provide my supplier’s supplier. This is absurd. Why would any supplier want to give up their sources to Amazon?

I did, in good faith, follow your instructions and requested this information from my supplier, and was denied. I cannot say that I blame them. They are not obligated to provide you, Amazon, with their proprietary business information.

Now, my entire Samsung inventory is in danger of being forcibly returned to me.

I have to assume this decision was in error and request another evaluation.

Mods, this process is incredibly broken. Can you please help to get our application in front of someone willing to do the work to verify our supplier. They are not hard to find, contact, or research. We know; we vetted them very thoroughly before we even began to work with them.

Any help you can provide would be incredibly appreciated.

Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
46 visualizaciones
11 respuestas
Responder
user profile

Samsung Application 3/4ths Approved? CSM-BRAND-REVIEW

por parte de Seller_ZBo4OhItdmj6v

Amazon Mods,

I need your help with a seemingly unbelievable situation. I am appealing my ability to sell Samsung branded wireless products and accessories. Specifically cited in the original notification I received are three ASINs.

I have tried appealing through the CSM Gating Team email multiple times and am now being only asked for information related to a single ASIN, despite all ASINs having been sourced from the same distributor.

Though the gating team has insisted that my supplier cannot be verified, they are a well-known, well-respected supplier in the Wireless Accessories sphere. Additionally, this supplier has been submitted as proof of authenticity for several of my Inauthentic defects successfully. My dashboard is currently free of ANY Samsung defects. Why would the supplier be verifiable for one process but not the other?! Why would my supplier be sufficient for the other three ASINs I received in my gating notification, but not for the last remaining ASIN? It defies logic.

Additionally, I have been asked to provide my supplier’s supplier. This is absurd. Why would any supplier want to give up their sources to Amazon?

I did, in good faith, follow your instructions and requested this information from my supplier, and was denied. I cannot say that I blame them. They are not obligated to provide you, Amazon, with their proprietary business information.

Now, my entire Samsung inventory is in danger of being forcibly returned to me.

I have to assume this decision was in error and request another evaluation.

Mods, this process is incredibly broken. Can you please help to get our application in front of someone willing to do the work to verify our supplier. They are not hard to find, contact, or research. We know; we vetted them very thoroughly before we even began to work with them.

Any help you can provide would be incredibly appreciated.

Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
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Seller_z3XfkorVSmnEY
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Since Samsung is a major brand, I've gotta ask....do you have a LOA from Samsung that you can sell their products on Amazon?

I've seen similar forum posts and each time the seller does not have a LOA.

10
user profile
Dougal_Amazon
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Hello @Seller_ZBo4OhItdmj6v,

My name is Dougal from the Community Manager Team and I would be happy to take a deeper look into your selling application for the Samsung brand. Do you have a case ID that you can point me to? I have not been able to locate a selling application for you.

Only Brand Owners (in this case Samsung) can provide approval to sell their Brand, hence the request for an LOA. The process to submitting a brand application and the reasons why they are required are located in the Selling Applications FAQ help page.

To provide additional context, please review the Intellectual Property Policy for Sellers and the requirements of an acceptable Letter of Authorization help pages. These resources will explain the process and they why you are being asked for additional information.

I realize that I have provided a lot of information and this can be a confusing topic, so please let me know if you have any further questions.

Best,

Dougal

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_z3XfkorVSmnEY
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Since Samsung is a major brand, I've gotta ask....do you have a LOA from Samsung that you can sell their products on Amazon?

I've seen similar forum posts and each time the seller does not have a LOA.

10
user profile
Seller_z3XfkorVSmnEY
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Since Samsung is a major brand, I've gotta ask....do you have a LOA from Samsung that you can sell their products on Amazon?

I've seen similar forum posts and each time the seller does not have a LOA.

10
Responder
user profile
Dougal_Amazon
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Hello @Seller_ZBo4OhItdmj6v,

My name is Dougal from the Community Manager Team and I would be happy to take a deeper look into your selling application for the Samsung brand. Do you have a case ID that you can point me to? I have not been able to locate a selling application for you.

Only Brand Owners (in this case Samsung) can provide approval to sell their Brand, hence the request for an LOA. The process to submitting a brand application and the reasons why they are required are located in the Selling Applications FAQ help page.

To provide additional context, please review the Intellectual Property Policy for Sellers and the requirements of an acceptable Letter of Authorization help pages. These resources will explain the process and they why you are being asked for additional information.

I realize that I have provided a lot of information and this can be a confusing topic, so please let me know if you have any further questions.

Best,

Dougal

00
user profile
Dougal_Amazon
En respuesta a la publicación de Seller_ZBo4OhItdmj6v

Hello @Seller_ZBo4OhItdmj6v,

My name is Dougal from the Community Manager Team and I would be happy to take a deeper look into your selling application for the Samsung brand. Do you have a case ID that you can point me to? I have not been able to locate a selling application for you.

Only Brand Owners (in this case Samsung) can provide approval to sell their Brand, hence the request for an LOA. The process to submitting a brand application and the reasons why they are required are located in the Selling Applications FAQ help page.

To provide additional context, please review the Intellectual Property Policy for Sellers and the requirements of an acceptable Letter of Authorization help pages. These resources will explain the process and they why you are being asked for additional information.

I realize that I have provided a lot of information and this can be a confusing topic, so please let me know if you have any further questions.

Best,

Dougal

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad