I recently received a notification to re-verify the Amazon account seemingly out of nowhere that looks like this:

You currently have limited access to Amazon selling services.

Amazon is committed to protect our customers and your account safety. We need to re-verify your identity information. Fail to complete the action might impact your ability to receive disbursement and/or result in account suspension.

I am stuck at the page to list a point of contact. I have no idea who to list as the point of contact because I can't see who they have as the point of contact on file. I do not want to submit a point of contact that is incorrect and have our selling privileges removed. Our current business model is that an employee runs the account. Does the point of contact need to be the registered business owner? Or the employee that runs the Amazon account? I looked through our account info but the only name I can see other than the business name is the customer account name which can be changed easily and doesn't seem to be connected to the seller account.

I reached out to Amazon Support with my questions and received this message:

Hello,

We have received your inquiry, but we cannot provide support on this matter.

Why is this happening?

You have outstanding document requests on your profile. Until you submit all outstanding documents, you will continue to have limited access to your selling account.

How do I resolve this situation?

Please submit all outstanding documents to gain full access to your account.

If your selling account is still deactivated after submission, check for any pending actions in the "Performance Notifications" section,

and follow the on-screen instructions to reactivate your account:

https://sellercentral.amazon.com/performance/notifications

We're here to help

If you have any further questions about our policies or requirements, you can contact Selling Partner Support:

https://sellercentral.amazon.com/cu/contact-us

To learn more about selling on Amazon, go to "Help for Amazon Sellers":

https://sellercentral.amazon.com/gp/help/external?referral=A3T6CJOX2L62G0_A1LWMPTTTRVCBJ

The Seller Identity Verification team

=======================================

This forum is my only hope since Amazon refuses to answer simple questions or offer assistance in this matter. I am not de-activated, this is just a random re-verification check that I have noticed others are receiving as well when I combed through the forums looking for answers to my questions. My questions are:

Who do I list as the point of contact, does it need to be the registered business owner or the employee that runs the account?

If I put the employee as the point of contact, does that count as the employee being the owner of the account, preventing that employee from ever starting their own Amazon seller account in the future (since you can only have one seller account per lifetime)?

If the point of contact needs to match who is listed on file, where can I check to see who it is?