New Seller Account Review Help
Hello, I recently made an amazon account and started seller after getting ungated for the brands. The spike in sales I guess triggered the "Temporary Account Review".
The email said this:
"Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period."
This is not an issue, okay I understand my account must go under review, but I try to submit an appeal to this email:
"How do I expedite the review of my account?
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review(@)amazon.com. Your explanation should include the following information:"
So I sent this email a message numerous times and get this automated response every time:
"Hello,
This email address is not associated with a Seller Central account. Please write to us from the email address registered to your account so that we may better assist you."
Before anyone asks, yes I am using the right email address associated with my seller account.
I am not sure what to do now and have no heard updates and it has been three weeks since I got this message. It is really annoying as I have been delivering to my customers and have yet to receive any form of payment. I tried reaching out to support and they all tell me the same thing which is to reach out to the same email which does not work.
New Seller Account Review Help
Hello, I recently made an amazon account and started seller after getting ungated for the brands. The spike in sales I guess triggered the "Temporary Account Review".
The email said this:
"Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period."
This is not an issue, okay I understand my account must go under review, but I try to submit an appeal to this email:
"How do I expedite the review of my account?
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review(@)amazon.com. Your explanation should include the following information:"
So I sent this email a message numerous times and get this automated response every time:
"Hello,
This email address is not associated with a Seller Central account. Please write to us from the email address registered to your account so that we may better assist you."
Before anyone asks, yes I am using the right email address associated with my seller account.
I am not sure what to do now and have no heard updates and it has been three weeks since I got this message. It is really annoying as I have been delivering to my customers and have yet to receive any form of payment. I tried reaching out to support and they all tell me the same thing which is to reach out to the same email which does not work.
8 respuestas
Seller_OvL8C4BJWiuS9
Just an FYI about Amazon "ungating" brands-that does not mean the brands approve of you selling their stuff on Amazon. So, you may get inauthenticity complaints or counterfeit complaints. Be ready with your valid invoices of LOA's from these brands.
Seller_4zBzdtgCyS9EI
Since you are selling Nike,
you most likely will never get paid. Your FBA inventory is about to be confiscated, along with your money
For more information feel free to search the forum for "Nike"
Emet_Amazon
Hello @Seller_TpydMNujkAGRk,
Thank you for posting your concerns with your account review.
Typically an account review is associated to an increase in sales, concerns with claims or feedback surrounding products not being delivered or tracking appearing as invalid, not scanned or delivered on time. This is just a few examples of these situations and do not encompass every aspect of these reviews. When these reviews start, the funds hold can be 30+ days pending on the specific situation or information provided to verify compliance.
Whenever there is an account review, I recommend reading over our account review help page which includes guidance on what you can provide to expedite the review process:
Your explanation should include the following information:
- If you haven’t already provided this, update tracking information for recent seller-fulfilled orders and verify that the current uploaded tracking information is correct. Tracking information may be provided in Manage Orders section of your seller account.If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission.
- Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, keep in mind that it is prohibited to pressure a buyer or offer incentives for feedback. For more information, go to Customer product reviews policies.
- The address (URL or physical store address) of other stores (including other Amazon accounts) where you sell similar products and can demonstrate proof of delivery.
- Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can expedite the verification of your business and the account review process.
- If you are facing logistics issues which are causing delays to the fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review(@)amazon.com. Your explanation should include the following information:"
So I sent this email a message numerous times and get this automated response every time:
"Hello,
This email address is not associated with a Seller Central account. Please write to us from the email address registered to your account so that we may better assist you."
When you emailed this team, did you use an email address associated with the account? Are you the account owner, or a virtual assistance who may have limited user permissions? If you are not the account owner, you may have very limited capabilities in the account.
I appreciate your update on the end of the review and funds being released. I would still recommend reviewing the information provided above to ensure continued compliance with these policies.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
