Business Address and Phone Number Verification
Hello Ms. Cooper,
I am writing to you about the address verification postcard I have received. We have inputted the code and the business address and phone number are being shown as verified on our account. However, we are still receiving emails asking us to verify our address. Can you pleases guide us on how we can confirm that the address has been verified and there is nothing else we are required to do from our end. Thank you and sorry for the trouble.
Business Address and Phone Number Verification
Hello Ms. Cooper,
I am writing to you about the address verification postcard I have received. We have inputted the code and the business address and phone number are being shown as verified on our account. However, we are still receiving emails asking us to verify our address. Can you pleases guide us on how we can confirm that the address has been verified and there is nothing else we are required to do from our end. Thank you and sorry for the trouble.
4 respuestas
Seller_EkbLZUYSpmJEy
Sometimes it takes the system a while to catch up and update during this process. Since your business address is showing as verified, we would just wait and periodically check the Account Health widget and the Business Address and Phone Number link on the Account Info page for any changes that require action.
There have been issues with some of the emails being sent out during this process.
We got an email on June 8 tell us that they made a mistake when they sent out an email to us on June 1 requesting us to complete the following tasks when there were no following tasks listed.
Patience and recheck those items that show as verified until you get the green check marks and the banner and widgets go away.
Micah_Amazon
Hello @Seller_jVBBcvZ9ZdBAK,
Thank you for reaching out.
Banners & Alerts
If you have already verified - If you received an email confirming that you passed verification, please note that this email is accurate. Since updates to your Account Health page can take up to 24 hours, we advise you to check your Account Health periodically. If the update still has not appeared after 24 hours, then please reach out to Seller Support to let us know. Also note that verification pass emails relate to a specific type of information, such as seller identity or bank account, so you may receive requests to verify additional information after receiving a specific verification pass email.
If you have not yet verified but saw a banner/alert - To comply with INFORM, Amazon needs to verify multiple pieces of information about your business: (1) identity, (2) bank account, (3) phone number; (4) business address; and (5) tax identification number. While we may have already verified some of your information during registration, we may need to collect additional information for verification.
Go to your Account Health page or your Account Information page to see which pieces of information Amazon has verified and which pieces are still outstanding. We recommend that you submit the requested information and documents as soon as you can to ensure your information can be verified before the law takes effect and avoid disruptions to your Selling on Amazon privileges.
We have encountered some errors with this process. If you received a postcard and no place to enter the code, that means we have verified the address internally. Please continue to check your account health page for more update. As long as you are in progress, your account will not be suspended. For more information, please click HERE.
Please let me know if you still have any outstanding questions. You can also reach out to seller support for additional resources.
Cheers,
Micah
