To complete your identity verification, provide the following information
Hello Amazon,
We have been previously required to do a verification call with Amazon and we diligently did.
After the verification call, we have received a notification from Amazon that "To complete your identity verification, provide the following information:
Our account was deactivated after our verification; however, we have already supplied the requested documents through the Account Health "Submit new information" but our account still remains deactivated. Note that we don't understand why the listing has been of review for authenticity when it didn't have any prior complaint nor violation. It was still inbounding when we received the notification.
Hope this matter is given attention. We are only left with submitting the requested documents to complete our verification and reactivate our account. We are also sure of the validity of our documents. Please escalate if needed.
Thank you!
To complete your identity verification, provide the following information
Hello Amazon,
We have been previously required to do a verification call with Amazon and we diligently did.
After the verification call, we have received a notification from Amazon that "To complete your identity verification, provide the following information:
Our account was deactivated after our verification; however, we have already supplied the requested documents through the Account Health "Submit new information" but our account still remains deactivated. Note that we don't understand why the listing has been of review for authenticity when it didn't have any prior complaint nor violation. It was still inbounding when we received the notification.
Hope this matter is given attention. We are only left with submitting the requested documents to complete our verification and reactivate our account. We are also sure of the validity of our documents. Please escalate if needed.
Thank you!
6 respuestas
Seller_kIukTwdhvntAp
One thing that I don't see is any reference to an LOA from Ohio Knife and Tool saying that you are allowed to sell their products on Amazon. Do you have one?
Since Amazon is asking for invoices from Ohio Knife and Tool to YOUR supplier it means that you are NOT buying direct from Ohio Knife and Tool.
Amazon doesn't trust or believe that your source is an authorized distributor.
Have you verified with Ohio Knife and Tool that the place you are purchasing your stock is authorized to be a wholesaler for Ohio Knife and Tool?
Stevie_Amazon
Hi there @Seller_7i0txa8lQTkCF,
Thanks so much for posting here in the seller forums.
From the information you have provided here, I see you had received a request for identity verification documentation as well as responsible sourcing documentation, letter of authorizations, licensing agreements, and financial information.
@Seller_kIukTwdhvntAp has also provided some excellent information and insight into the applicable documentation and rationale for certain parts of this request.
In addition to this, you will want to ensure all of your information present on seller central also matches and is verifiable with what is provided on the identity and business documentation.
If the team does not receive this information or is unable to validate this information, we are unable to guarantee that your account will be reactivated at this time.
Best regards,
Stevie.
