Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosHogarDebatesGrupos
ForosHogarDebatesGrupos
imgIniciar sesión
user profile
Seller_QjKQSdxi9gUe0

Cancelled buyer FBM order by mistake ! How can I rectify and resend order?

I am a new FBM seller was trying to modify transit time but instead accidentally cancel order! :(

Can I contact the buyer about the mistake? Amazon customer service is no help and can barely understand their accent. Please help I do not want to get account problems. Its crazy that there is no way to fix this???

9 visualizaciones
1 respuesta
Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
Responder
user profile
Seller_QjKQSdxi9gUe0

Cancelled buyer FBM order by mistake ! How can I rectify and resend order?

I am a new FBM seller was trying to modify transit time but instead accidentally cancel order! :(

Can I contact the buyer about the mistake? Amazon customer service is no help and can barely understand their accent. Please help I do not want to get account problems. Its crazy that there is no way to fix this???

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
9 visualizaciones
1 respuesta
Responder
1 respuesta
user profile
Nano_Amazon
En respuesta a la publicación de Seller_QjKQSdxi9gUe0

Hello @Seller_QjKQSdxi9gUe0

I hope you were able to fix the issue with the accidental order cancellation. For the future, there are steps you can take:

  1. You can indeed contact the buyer through Buyer-Seller Messaging in Seller Central. Explain the situation honestly, apologize for the inconvenience, and ask if they're still interested in the product.
  2. If the buyer is still interested, you can advise them to place a new order. You might consider offering a small discount or free expedited shipping as a goodwill gesture.
  3. For future reference, be extra cautious when modifying orders. The "Cancel Order" and "Change Shipping Speed" options are close to each other in the menu, which can lead to misclicks.
  4. To avoid similar issues, familiarize yourself with the order management interface in Seller Central. Consider watching Amazon's tutorial videos or reviewing their help pages on order management.

Let us know if you have additional questions.

Nano

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_QjKQSdxi9gUe0

Cancelled buyer FBM order by mistake ! How can I rectify and resend order?

I am a new FBM seller was trying to modify transit time but instead accidentally cancel order! :(

Can I contact the buyer about the mistake? Amazon customer service is no help and can barely understand their accent. Please help I do not want to get account problems. Its crazy that there is no way to fix this???

9 visualizaciones
1 respuesta
Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
Responder
user profile
Seller_QjKQSdxi9gUe0

Cancelled buyer FBM order by mistake ! How can I rectify and resend order?

I am a new FBM seller was trying to modify transit time but instead accidentally cancel order! :(

Can I contact the buyer about the mistake? Amazon customer service is no help and can barely understand their accent. Please help I do not want to get account problems. Its crazy that there is no way to fix this???

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
9 visualizaciones
1 respuesta
Responder
user profile

Cancelled buyer FBM order by mistake ! How can I rectify and resend order?

por parte de Seller_QjKQSdxi9gUe0

I am a new FBM seller was trying to modify transit time but instead accidentally cancel order! :(

Can I contact the buyer about the mistake? Amazon customer service is no help and can barely understand their accent. Please help I do not want to get account problems. Its crazy that there is no way to fix this???

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
9 visualizaciones
1 respuesta
Responder
1 respuesta
1 respuesta
Filtros rápidos
Ordenar por
user profile
Nano_Amazon
En respuesta a la publicación de Seller_QjKQSdxi9gUe0

Hello @Seller_QjKQSdxi9gUe0

I hope you were able to fix the issue with the accidental order cancellation. For the future, there are steps you can take:

  1. You can indeed contact the buyer through Buyer-Seller Messaging in Seller Central. Explain the situation honestly, apologize for the inconvenience, and ask if they're still interested in the product.
  2. If the buyer is still interested, you can advise them to place a new order. You might consider offering a small discount or free expedited shipping as a goodwill gesture.
  3. For future reference, be extra cautious when modifying orders. The "Cancel Order" and "Change Shipping Speed" options are close to each other in the menu, which can lead to misclicks.
  4. To avoid similar issues, familiarize yourself with the order management interface in Seller Central. Consider watching Amazon's tutorial videos or reviewing their help pages on order management.

Let us know if you have additional questions.

Nano

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Nano_Amazon
En respuesta a la publicación de Seller_QjKQSdxi9gUe0

Hello @Seller_QjKQSdxi9gUe0

I hope you were able to fix the issue with the accidental order cancellation. For the future, there are steps you can take:

  1. You can indeed contact the buyer through Buyer-Seller Messaging in Seller Central. Explain the situation honestly, apologize for the inconvenience, and ask if they're still interested in the product.
  2. If the buyer is still interested, you can advise them to place a new order. You might consider offering a small discount or free expedited shipping as a goodwill gesture.
  3. For future reference, be extra cautious when modifying orders. The "Cancel Order" and "Change Shipping Speed" options are close to each other in the menu, which can lead to misclicks.
  4. To avoid similar issues, familiarize yourself with the order management interface in Seller Central. Consider watching Amazon's tutorial videos or reviewing their help pages on order management.

Let us know if you have additional questions.

Nano

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_QjKQSdxi9gUe0

Hello @Seller_QjKQSdxi9gUe0

I hope you were able to fix the issue with the accidental order cancellation. For the future, there are steps you can take:

  1. You can indeed contact the buyer through Buyer-Seller Messaging in Seller Central. Explain the situation honestly, apologize for the inconvenience, and ask if they're still interested in the product.
  2. If the buyer is still interested, you can advise them to place a new order. You might consider offering a small discount or free expedited shipping as a goodwill gesture.
  3. For future reference, be extra cautious when modifying orders. The "Cancel Order" and "Change Shipping Speed" options are close to each other in the menu, which can lead to misclicks.
  4. To avoid similar issues, familiarize yourself with the order management interface in Seller Central. Consider watching Amazon's tutorial videos or reviewing their help pages on order management.

Let us know if you have additional questions.

Nano

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad