I am constantly asked for the DIN/NPN number for a product I sell in Canada. I provide the necessary explanation, the listing opens, and the warning is removed from the account health. However, after a while, the same problem repeats, and my listing is closed. Is there a definitive solution to this?

In the Account Health section, the following warning appears:

"Product Policy Compliance

Restricted Products Policy Violation

View details

This product has been identified as a sun protection product that does not comply with Health Canada requirements. Unlicensed products or products that do not meet licensing requirements are not permitted for sale on Amazon.ca. If you believe this decision was made in error, please review the below checklist before submitting an appeal:

- The product packaging is clearly labeled in English and French.

- All labels, including the ingredient list, are clearly visible and uploaded to the product detail page.

- All claims made on the product detail page and images comply with the terms of the product’s market authorization.

- The DIN/NPN is clearly visible on the product label, and the DIN/NPN number is uploaded to the license information in Seller Central.

For more information, review our Seller Help Page: [Seller Help Page Link]"