product detail page violation warning
Hi Guys! Following a complaint from a competitor that we were in the wrong category, a product detail page violation appeared on our Account Health page and it was recommended by the Amazon Account Health team that we move to a new category. The catalog team did not allow us to move to this new category and confirmed that we were in the correct category. We added all the relevant documents when submitting the appeal. Even though we explain this situation with appeals 3 times, the violation is not removed. It would be great if you share your ideas about what we can do about this, what we can add to the new appeal and submit.
product detail page violation warning
Hi Guys! Following a complaint from a competitor that we were in the wrong category, a product detail page violation appeared on our Account Health page and it was recommended by the Amazon Account Health team that we move to a new category. The catalog team did not allow us to move to this new category and confirmed that we were in the correct category. We added all the relevant documents when submitting the appeal. Even though we explain this situation with appeals 3 times, the violation is not removed. It would be great if you share your ideas about what we can do about this, what we can add to the new appeal and submit.
2 respuestas
Seller_NbYSGJ8Tehgbv
Account health issues are, surprisingly, easier to solve than other issues.
Self Service - Try to submit your appeal to that violation by copying the response from Seller Support and putting in your case number for when you tried to change the category.
Not Self Service - Try contacting the account health team via phone for more clarification on how to fix this issue.
LeviDylan_Amazon
Hello @Seller_x2s3Aor4znIhe,
Thank you for posting on the Seller Forums.
I understand that you received a product detail page violation and despite your efforts to appeal, the violation has yet to be resolved. Typically, when a violation of this type is placed, it is a result of a review of your catalogue. So that I am able to assist you the best, can you share what you have provided in your appeal so far? Have you been asked to provide an appeal with a root cause and the corrective action you have taken? After you submitted an appeal you should have received a performance notification with information as to why the appeal was not accepted. You can share that notification here after you have removed all personal information for us to review.
I want to ensure you are provided with the best support possible. For this, I am going to forward your information to the Account Health Support team. Please ensure your contact information is up-to-date as they may reach out.
If you have any updates for us or further questions, please feel free to respond in this thread. The Seller Forums community and I are here to support you.
Wishing you the best,
LeviDylan
