Winning contributor problem, i can't update my own listing from my own brand
Hello,
I have a big problem, i added a new product to my catalog, and i made a mistake i used a forbidden word in my listing, without knowing it was forbidden. Unfortunately, my listing was blocked, and I was asked for authorization to sell in the pesticide category, even though my product has nothing to do with that. To reinstate my listing, I have to modify the forbidden word in the bullet points, but I no longer have access to the modify option. And when I ask seller support to do it for me, they tell me they can't because there's a “winning contributor”, but this famous winning contributor is myself, it's my European seller account which is linked to my American account, so it's stupid, they tell me they send requests to the winning contributor, so I receive the emails because it's myself! ! it's ridiculous, in these emails I have no link, no possibility of modifying my listing, and if I go to my European account, if I modify my French listing, it will have no impact on my American listing! so I'm blocked, and I'm going round in circles with seller support and brand registryqui as often drives me crazy. For example, yesterday I spent 20 minutes on the phone with a support employee who seemed to have understood my problem and told me to pass it on to someone at the brand registry, explaining it to her. I thought I'd made some progress, and guess what? someone comes back and gets the file, sabotages everything and tells me all about this winning contributor nonsense again!!! all I had to do was start from scratch. The worst thing is that I've already had this problem with another product last year, and it took me more than 70 messgaes and a dozen cases opened and reopened before I finally came across an expert catalog that unblocked the situation.
Do you know how I can resolve this situation, please?
Do you know if I can modify my American listing from my European account?
How is it that amazon sales support is the worst in the world, why such contempt, why do they act like robots every time, with their useless copy and paste? Why don't they finally take the cases that are still pending and send them to competent people?
Winning contributor problem, i can't update my own listing from my own brand
Hello,
I have a big problem, i added a new product to my catalog, and i made a mistake i used a forbidden word in my listing, without knowing it was forbidden. Unfortunately, my listing was blocked, and I was asked for authorization to sell in the pesticide category, even though my product has nothing to do with that. To reinstate my listing, I have to modify the forbidden word in the bullet points, but I no longer have access to the modify option. And when I ask seller support to do it for me, they tell me they can't because there's a “winning contributor”, but this famous winning contributor is myself, it's my European seller account which is linked to my American account, so it's stupid, they tell me they send requests to the winning contributor, so I receive the emails because it's myself! ! it's ridiculous, in these emails I have no link, no possibility of modifying my listing, and if I go to my European account, if I modify my French listing, it will have no impact on my American listing! so I'm blocked, and I'm going round in circles with seller support and brand registryqui as often drives me crazy. For example, yesterday I spent 20 minutes on the phone with a support employee who seemed to have understood my problem and told me to pass it on to someone at the brand registry, explaining it to her. I thought I'd made some progress, and guess what? someone comes back and gets the file, sabotages everything and tells me all about this winning contributor nonsense again!!! all I had to do was start from scratch. The worst thing is that I've already had this problem with another product last year, and it took me more than 70 messgaes and a dozen cases opened and reopened before I finally came across an expert catalog that unblocked the situation.
Do you know how I can resolve this situation, please?
Do you know if I can modify my American listing from my European account?
How is it that amazon sales support is the worst in the world, why such contempt, why do they act like robots every time, with their useless copy and paste? Why don't they finally take the cases that are still pending and send them to competent people?
9 respuestas
Seller_LImVvUWeyiCfQ
Where are you located, US or Europe? If the US, try taking (and passing) the pesticide course to see if that will give you access to edit your listing so you can remove the words/claims.
If you're located outside the US, you're out of luck since only US sellers are allowed to "sell pesticides" (yes, that "sell" statement pertains to using pesticidal claims).
If that's the case, post your latest case ID, tag a CM (Mod) and see if they can get you some help if you can't take the course or get anywhere after you do.
Seller_hWocbElJa79kM
@Bryce_Amazon
Hi, can you please help me with my problem, because i'm going crazy, last year it took approximately 70 messages send to finally get a catalog expert who was able to help me with this problem, im already at more than 20 messages send in 2-3 different case, + brand registry europe and brand registry USA, can you look into it please? I'm tired to speak to robot who does only copy paste thing to answer me, without any consideration about the previous message and all.
case ID :16728477981
Seller_rI7BZIczK8iAC
So this is a NEW listing YOU created? And you can NOT edit it?
The simplest thing is to create another new listing with a new UPC from GS1 avoiding this word antibacterial. If you have no inventory, this is simple, quick and easy.
Seller_hWocbElJa79kM
@Michelle_Amazon
Hi, can you please help me with my problem, because i'm going crazy, last year it took approximately 70 messages send to finally get a catalog expert who was able to help me with this problem, im already at more than 20 messages send in 2-3 different case, + brand registry europe and brand registry USA, can you look into it please? I'm tired to speak to robot who does only copy paste thing to answer me, without any consideration about the previous message and all.
case ID :16728477981
