New seller account deactivated
Hello guys, here's the thing. I created a new account due to losing access to the old account. The old account was an individual account and the new account is a professional account. 3 days later the new account was deactivated due to multiple accounts. Below are the emails:
- Old account e-mail from 01/05/2023: (no sales were fullfilled at this account)
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy .
After 90 days following this notification, you may separately request a funds disbursement by contacting. We will conduct a separate investigation to evaluate your account. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=email_suspend or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.
Sincerely, Amazon.com
Thank you,
Amazon
- New account e-mail:
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Funds will be withheld for 30 days, but this period may be extended due to circumstances of your account. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account ThibesLive which was enforced for violating one of our policies. As a result, you may no longer use the Mr World Connections Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, Mr World Connections please follow the below steps:
1. You must first reactivate the account associated with ThibesLive by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Mr World Connections by using this link: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – ThibesLive ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.com/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
https://www.amazon.com
So, I created the first account in 2022, but I never sold anything on it. I just listed a few products and lost access. In the appeal I informed that this account is mine but that I lost access to it and that I would like it to be reactivated so that it could be deleted after the new account was also reactivated. There was a compliance violation and I have already deleted all the products listed. The account is in green health again. Any chance of me being able to restore the old account and then delete it and reactivate the new account too or can I lose hope of that happening?
New seller account deactivated
Hello guys, here's the thing. I created a new account due to losing access to the old account. The old account was an individual account and the new account is a professional account. 3 days later the new account was deactivated due to multiple accounts. Below are the emails:
- Old account e-mail from 01/05/2023: (no sales were fullfilled at this account)
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy .
After 90 days following this notification, you may separately request a funds disbursement by contacting. We will conduct a separate investigation to evaluate your account. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=email_suspend or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.
Sincerely, Amazon.com
Thank you,
Amazon
- New account e-mail:
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Funds will be withheld for 30 days, but this period may be extended due to circumstances of your account. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account ThibesLive which was enforced for violating one of our policies. As a result, you may no longer use the Mr World Connections Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, Mr World Connections please follow the below steps:
1. You must first reactivate the account associated with ThibesLive by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Mr World Connections by using this link: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – ThibesLive ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.com/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
https://www.amazon.com
So, I created the first account in 2022, but I never sold anything on it. I just listed a few products and lost access. In the appeal I informed that this account is mine but that I lost access to it and that I would like it to be reactivated so that it could be deleted after the new account was also reactivated. There was a compliance violation and I have already deleted all the products listed. The account is in green health again. Any chance of me being able to restore the old account and then delete it and reactivate the new account too or can I lose hope of that happening?
8 respuestas
Seller_kIukTwdhvntAp
"So, I created the first account in 2022, but I never sold anything on it. I just listed a few products and lost access."
It doesn't matter if you sold 0 or $10,000,000.
You are allowed (theoretically) only ONE seller account per lifetime.
You need to fix whatever problem you had with that first account to even stand a chance of having an account here.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Stevie_Amazon
Hi there @Seller_r2NVunAABWzYz,
I hope this finds you well! Thank you so much for your patience as the moderating team and I work to reply to your thread.
I understand you have questions regarding your account when it comes to the seller code of conduct and multiple accounts policy.
- New account e-mail:
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Funds will be withheld for 30 days, but this period may be extended due to circumstances of your account. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account ThibesLive which was enforced for violating one of our policies. As a result, you may no longer use the Mr World Connections Selling account to sell on Amazon.com.
All sellers are expected to only maintain a single selling account unless there is a legitimate business need for multiple accounts, such as selling a different brand or being recruited for an Amazon-sponsored program which requires the creation of a new selling account. In any instance where this is permitted, it is mandatory that all accounts remain in an active, good standing at all times in order to avoid the subsequent deactivation of all accounts. Once this has occurred, it is pertinent that you first address the account which was suspended first.
You will want to provide a screenshot of the reactivation notification or of the account's active status via Seller Central and submit this through the reactivate account button on the Account Health page of your current account.
What information have you already submitted? Did you receive confirmation that the other account is, indeed, reactivated?
All the best,
Stevie.
