Product now listed as defective?
There was a backend error which needed to be resolved. My product was inactive for two weeks and my inventory was moved to stranded. Now my product is reinstated but my product is listed as defective? Anyone have any experience with this?
The support lady recommended I have everything shipped back to me and resent to Amazon.
1. Is this normal procedure?
2. Im afraid im going to get back all my products ruined or damaged.
Thanks for your time
Product now listed as defective?
There was a backend error which needed to be resolved. My product was inactive for two weeks and my inventory was moved to stranded. Now my product is reinstated but my product is listed as defective? Anyone have any experience with this?
The support lady recommended I have everything shipped back to me and resent to Amazon.
1. Is this normal procedure?
2. Im afraid im going to get back all my products ruined or damaged.
Thanks for your time
11 respuestas
Bryce_Amazon
Good afternoon @Seller_wLOON3Ad8ERLn
Do you have the Support case number you're referencing here? I would like to investigate this further to see if there are any other options for getting your product reinstated correctly. Reply to me here and I'll look into this. Thank you!
- Bryce
Bryce_Amazon
Good afternoon @Seller_wLOON3Ad8ERLn,
I am seeing some reports from other sellers experiencing something similar. Do you by chance have the Seller Support information for the case you opened on this? Hoping to find an answer for you and other sellers who have been impacted!
- Bryce
