Amazon granting fraud A-Z Claims constantly. We are losing tens of thousands of dollars!
We are fed up as this has been happening for years and Amazon has put forward no resoltuion to this. Being customer centric company, Amazon is literally harassing the sellers and making them lose $$. We sell gaming chairs worth $500 - $800. We even get photographs on all proof of deliveries.
In one of the recent case with same customer with order ids: 701-1620114-9668230 & 701-5284980-9990654. He messaged us after couple days of ordering stating he accidentally ordered 2 chairs. The products were already on their way for delivery so we texted to return the product to us for full refund. What he does instead? - He files A-Z claims on both the orders for about $1200.
And our customer charity favoring Amazon grants both the claims for $1200. Proof of delivery has photograph of customer's house with both the chairs. We lost $1200 and products worth $1200. So overall loss of $2400. And to top on that, customers leaves 1 star Seller Feedback, simply WOW. Amazon tells they cannot remove it. Yay for sellers!!!
@Amazon, when are you guys going to implement some human touch and start actually investing the fraud customers are doing? Favour sellers when we do our business honestly. And if you still want to keep your customers happy, then you fund the A-Z claims and not us. I have lost tens of thousands of dollars with customers abusing this A-Z claim. Not once, have I lost money through my own website sales.
Amazon granting fraud A-Z Claims constantly. We are losing tens of thousands of dollars!
We are fed up as this has been happening for years and Amazon has put forward no resoltuion to this. Being customer centric company, Amazon is literally harassing the sellers and making them lose $$. We sell gaming chairs worth $500 - $800. We even get photographs on all proof of deliveries.
In one of the recent case with same customer with order ids: 701-1620114-9668230 & 701-5284980-9990654. He messaged us after couple days of ordering stating he accidentally ordered 2 chairs. The products were already on their way for delivery so we texted to return the product to us for full refund. What he does instead? - He files A-Z claims on both the orders for about $1200.
And our customer charity favoring Amazon grants both the claims for $1200. Proof of delivery has photograph of customer's house with both the chairs. We lost $1200 and products worth $1200. So overall loss of $2400. And to top on that, customers leaves 1 star Seller Feedback, simply WOW. Amazon tells they cannot remove it. Yay for sellers!!!
@Amazon, when are you guys going to implement some human touch and start actually investing the fraud customers are doing? Favour sellers when we do our business honestly. And if you still want to keep your customers happy, then you fund the A-Z claims and not us. I have lost tens of thousands of dollars with customers abusing this A-Z claim. Not once, have I lost money through my own website sales.
10 respuestas
Ricardo_Amazon
Hello @Seller_T7EjUXeVYIvTH,
Ricardo from Amazon here.
I wanted to share my findings regarding this situation you have brought to our attention:
- Order 701-5284980-9990654: claim has been withdrawn, no hit to your ODR, and funds are available for you. I have also removed the buyer's feedback.
- Order 701-1620114-9668230: is currently under review so I cannot take immediate action. Please keep me posted once a decision has been made to see if there is a need to escalate this further.
- I have reached out to our Buyer Risk team, asking for this buyer to be investigated since they are clearly abusing the system (thanks for providing the Facebook pictures as proof).
Seller_pH34qmSW2rJRl
If only all Amazon agents work the way you do...
Seller_VWH3L8aWpXh3d
'I have reached out to our Buyer Risk team, asking for this buyer to be investigated since they are clearly abusing the system (thanks for providing the Facebook pictures as proof).'
Did not even know this was a thing. Good to see some change; always though buyers had a free pass to do /scam whatever they want on amazon, especially regarding TCG products
Ricardo_Amazon
Thanks for your reply @Seller_pH34qmSW2rJRl, I'm always trying to do what is fair for our sellers.
Ricardo_Amazon
Hey @Seller_VWH3L8aWpXh3d,
We can ask our Buyer Risk team to review. We know how there are buyers abusing the system and if we can provide enough evidence, actions will be taken.
Seller_27Bd3noLRdjdU
What facebook photo was this, or what were the context of it for us to know what to do in future?
Ricardo_Amazon
Hello @Seller_27Bd3noLRdjdU,
The OP shared a picture through a Case, where they found their item being offered in Facebook Marketplace (claiming the item was not received). By doing this, they backed up their concern on how the buyer was abusing the system.
I used the photo to reach out to our Buyer Risk team, for them to investigate a potential abuse.
Hope this clarifies your question.
Seller_yU10W2TDP8gOW
Amazon is also doing this to me. A customer ordered a $4,000 juicer. They contacted Amazon because delivery was a few days late and Amazon gave them a full refund without requiring them to return the product. The customer won't answer their phone or respond to messages.
