We're raising awareness about a serious issue that could affect any of us. We've encountered a buyer who repeatedly places orders with our store, falsely claims non-receipt, files A-to-Z Guarantee claims, and then repeats the process. This cycle is damaging our seller metrics and could be a tactic used to undermine businesses over time.

We suspect this may be a malicious attempt by a nuisance to sabotage our account, violating Amazon's policies on Buyer Abuse, Filing False A-to-Z Claims, Manipulation, and Misuse of Return and Refund Policies.

When we (under advise of amazons support chat) reported this to Amazon support under "An abuse issue that is not addressed by the other topics in this menu," we received a generic response about disputing A-to-Z claims, which totally dismissed the abuse issue:

"Thank you for your submission. This is not the correct channel to dispute an A-to-z Guarantee Claim..."

But we're not disputing an A-to-Z claim exactly; we're reporting serious policy abuse that could jeopardize any seller's account if unchecked.

We're sharing this because this tactic could be used against any seller. Has anyone else experienced something similar? What steps did you take to resolve it? Let's unite to bring attention to these abuses and urge Amazon to protect its sellers.

Any advice or shared experiences would be greatly appreciated!