AtoZ Claim and ODR Effect of Delivered Order
Hello,
I am writing to request a review and reversal of the Order Defect Rate (ODR) impact applied to my account for Order ID: 702-3430674-8333847. Below are the relevant details and supporting points regarding the issue:
Order ID: 702-3430674-8333847
Product Name: SPEEDWOW ABS Wheel Speed Sensor Front Left
Claim Date: January 4, 2025
Delivery Estimate: December 20-31, 2024
Delivery Date: December 20, 2024, 10:57 AM (Signed by ******* ********)
The package was delivered on December 20, 2024, and signed for by an individual at the customer’s delivery address. This is verified through the tracking details and proof of delivery obtained from FedEx.
The customer acknowledged receiving a signed delivery confirmation but expressed confusion over the signer’s identity. This is an issue with the carrier’s delivery process, not the seller’s fulfillment of the order.
I provided sufficient proof of delivery as required, and Amazon’s system confirmed that the order should not count against my ODR. However, the ODR impact remains on my account.
I proactively communicated with the customer to resolve the issue and provided all required documentation to demonstrate my adherence to Amazon’s policies. Despite my efforts, the customer pursued a refund due to the carrier’s delivery error.
The issue stems from the carrier's delivery process, beyond the seller’s control.
I kindly request that Amazon reverses the ODR impact on my account for this order but I do not have the create a case for it more than one rejection, which is I can not understand,
What should I do as a seller at this point? If someone help me here, I would be very happy to learn and understand about the Amazon Policy,
Sincerely,
Burcin Cikinci
AtoZ Claim and ODR Effect of Delivered Order
Hello,
I am writing to request a review and reversal of the Order Defect Rate (ODR) impact applied to my account for Order ID: 702-3430674-8333847. Below are the relevant details and supporting points regarding the issue:
Order ID: 702-3430674-8333847
Product Name: SPEEDWOW ABS Wheel Speed Sensor Front Left
Claim Date: January 4, 2025
Delivery Estimate: December 20-31, 2024
Delivery Date: December 20, 2024, 10:57 AM (Signed by ******* ********)
The package was delivered on December 20, 2024, and signed for by an individual at the customer’s delivery address. This is verified through the tracking details and proof of delivery obtained from FedEx.
The customer acknowledged receiving a signed delivery confirmation but expressed confusion over the signer’s identity. This is an issue with the carrier’s delivery process, not the seller’s fulfillment of the order.
I provided sufficient proof of delivery as required, and Amazon’s system confirmed that the order should not count against my ODR. However, the ODR impact remains on my account.
I proactively communicated with the customer to resolve the issue and provided all required documentation to demonstrate my adherence to Amazon’s policies. Despite my efforts, the customer pursued a refund due to the carrier’s delivery error.
The issue stems from the carrier's delivery process, beyond the seller’s control.
I kindly request that Amazon reverses the ODR impact on my account for this order but I do not have the create a case for it more than one rejection, which is I can not understand,
What should I do as a seller at this point? If someone help me here, I would be very happy to learn and understand about the Amazon Policy,
Sincerely,
Burcin Cikinci
4 respuestas
Seller_7LrAV0m5llaI7
If the carrier misdelivers the package, you would provide a refund to the customer and claim it back via your carrier's insurance for your refund.
Seller_LTv2zrpA8Qcn1
Hi,
I'm not sure what exactly you mean by "and Amazon’s system confirmed that the order should not count against my ODR.
What "system"? Or, where did you see that assurance?
Anyway, use the "Call me now" option, seen on your Account Health page. You will speak to someone from the Account Health team. Point out where it shows your ODR will not be impacted, and they will (or should!) be able to help you; or at least transfer you to the appropriate dept. I found that option very helpful in the past. GL
