Buyer used freight forwarder! Amazon gave them...
A return label to ship from another country!
We only ship to United States. Buyer used freight forwarder in NJ and claimed item was damaged. Amazon provided buyer return label to ship from another country on November 26th. It received a scan on November 28th, no more scans since.
Buyer filed A-Z claim for refund on December 8th. Amazon granted full refund on December 9th.
Multiple issues here.
Buyer used freight forwarder! Amazon gave them...
A return label to ship from another country!
We only ship to United States. Buyer used freight forwarder in NJ and claimed item was damaged. Amazon provided buyer return label to ship from another country on November 26th. It received a scan on November 28th, no more scans since.
Buyer filed A-Z claim for refund on December 8th. Amazon granted full refund on December 9th.
Multiple issues here.
16 respuestas
Seller_zGoDlPZLneGhF
Big issues, I dealt with this earlier this year, a moderator here was able to help me get reimbursed by Amazon - here is a link to the freight forwarder policy.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201910550
@Joey_Amazon@Quincy_Amazon
Danny_Amazon
Hello @Seller_CA70ZtA5VBcto- thanks for posting about this claim scenario, and I appreciate the guidance offered in the thread by @Seller_zGoDlPZLneGhF
Commenting to confirm I have submitted a request for some further review of this claim decision. While it may take several days, I'll be sure to update this thread when I receive a response from the owning team.
Best,
Danny
