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Seller_gQ0c6kCtoX2ON

On Time Delivery new metric for sellers outside of USA

We are UK based media sellers listing in the USA .com site with current OTDR of 97.5% but under new metrics have been warned by email it will be well below the target rate of 90%. I just wanted to check the new rules are applicable to sellers inside and outside of USA. Perhaps Jim or another mod can help out here. I am not looking for special treatment I just need some clarity. I am assuming non USA sellers DO need to above 90%.

Some initial observations. We have extended our delivery times so itwill comfortably be above 95% by the time the new metric is in place in September. We have seen a big drop off in sales but its too early to make a call on if this is long term. I have also noticed a further 3 days still added on to our stated delivery window. When the new policy comes in (or better still before) will there be an end to this shipping padding or will the delivery times be accurately advertised.

I am also wondering if shipping times are updated based on our performance and/or Amazons perception or seller-wide performance of a chosen tariff. This might be academic to me as.....

OTDR protected orders using Buy Shipping. Buy Shipping is not available to sellers outside of the USA. Shipping Setting Automations does not offer tariffs that we use (US Media Mail). The few tariffs offered would hurt out our tiny margins. The only way to get OTDR protected shipping is using Buy Shipping, Automated Handling Time and Shipping Setting Automations. In the spirit of the new agreement have added AHT which may or may not be beneficial.

Loving this job for 30+ years, 20+ on Amazon. I am sure we can adapt, even with a horrible contraction in sales. This all just feels deeply uncomfortable.

I did read an updated announcement that USA based media sellers do not have to meet the max economy shipping time of 8 transit days.

All thoughts welcome on this complex set of new rules and metrics

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Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Usuarios de cuenta
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Seller_gQ0c6kCtoX2ON

On Time Delivery new metric for sellers outside of USA

We are UK based media sellers listing in the USA .com site with current OTDR of 97.5% but under new metrics have been warned by email it will be well below the target rate of 90%. I just wanted to check the new rules are applicable to sellers inside and outside of USA. Perhaps Jim or another mod can help out here. I am not looking for special treatment I just need some clarity. I am assuming non USA sellers DO need to above 90%.

Some initial observations. We have extended our delivery times so itwill comfortably be above 95% by the time the new metric is in place in September. We have seen a big drop off in sales but its too early to make a call on if this is long term. I have also noticed a further 3 days still added on to our stated delivery window. When the new policy comes in (or better still before) will there be an end to this shipping padding or will the delivery times be accurately advertised.

I am also wondering if shipping times are updated based on our performance and/or Amazons perception or seller-wide performance of a chosen tariff. This might be academic to me as.....

OTDR protected orders using Buy Shipping. Buy Shipping is not available to sellers outside of the USA. Shipping Setting Automations does not offer tariffs that we use (US Media Mail). The few tariffs offered would hurt out our tiny margins. The only way to get OTDR protected shipping is using Buy Shipping, Automated Handling Time and Shipping Setting Automations. In the spirit of the new agreement have added AHT which may or may not be beneficial.

Loving this job for 30+ years, 20+ on Amazon. I am sure we can adapt, even with a horrible contraction in sales. This all just feels deeply uncomfortable.

I did read an updated announcement that USA based media sellers do not have to meet the max economy shipping time of 8 transit days.

All thoughts welcome on this complex set of new rules and metrics

Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Usuarios de cuenta
20
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Seller_IUhBk4EzVGwV0
En respuesta a la publicación de Seller_gQ0c6kCtoX2ON

Hi! do you ship from USA?

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
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Seller_gQ0c6kCtoX2ON

On Time Delivery new metric for sellers outside of USA

We are UK based media sellers listing in the USA .com site with current OTDR of 97.5% but under new metrics have been warned by email it will be well below the target rate of 90%. I just wanted to check the new rules are applicable to sellers inside and outside of USA. Perhaps Jim or another mod can help out here. I am not looking for special treatment I just need some clarity. I am assuming non USA sellers DO need to above 90%.

Some initial observations. We have extended our delivery times so itwill comfortably be above 95% by the time the new metric is in place in September. We have seen a big drop off in sales but its too early to make a call on if this is long term. I have also noticed a further 3 days still added on to our stated delivery window. When the new policy comes in (or better still before) will there be an end to this shipping padding or will the delivery times be accurately advertised.

I am also wondering if shipping times are updated based on our performance and/or Amazons perception or seller-wide performance of a chosen tariff. This might be academic to me as.....

OTDR protected orders using Buy Shipping. Buy Shipping is not available to sellers outside of the USA. Shipping Setting Automations does not offer tariffs that we use (US Media Mail). The few tariffs offered would hurt out our tiny margins. The only way to get OTDR protected shipping is using Buy Shipping, Automated Handling Time and Shipping Setting Automations. In the spirit of the new agreement have added AHT which may or may not be beneficial.

Loving this job for 30+ years, 20+ on Amazon. I am sure we can adapt, even with a horrible contraction in sales. This all just feels deeply uncomfortable.

I did read an updated announcement that USA based media sellers do not have to meet the max economy shipping time of 8 transit days.

All thoughts welcome on this complex set of new rules and metrics

63 visualizaciones
3 respuestas
Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Usuarios de cuenta
20
Responder
user profile
Seller_gQ0c6kCtoX2ON

On Time Delivery new metric for sellers outside of USA

We are UK based media sellers listing in the USA .com site with current OTDR of 97.5% but under new metrics have been warned by email it will be well below the target rate of 90%. I just wanted to check the new rules are applicable to sellers inside and outside of USA. Perhaps Jim or another mod can help out here. I am not looking for special treatment I just need some clarity. I am assuming non USA sellers DO need to above 90%.

Some initial observations. We have extended our delivery times so itwill comfortably be above 95% by the time the new metric is in place in September. We have seen a big drop off in sales but its too early to make a call on if this is long term. I have also noticed a further 3 days still added on to our stated delivery window. When the new policy comes in (or better still before) will there be an end to this shipping padding or will the delivery times be accurately advertised.

I am also wondering if shipping times are updated based on our performance and/or Amazons perception or seller-wide performance of a chosen tariff. This might be academic to me as.....

OTDR protected orders using Buy Shipping. Buy Shipping is not available to sellers outside of the USA. Shipping Setting Automations does not offer tariffs that we use (US Media Mail). The few tariffs offered would hurt out our tiny margins. The only way to get OTDR protected shipping is using Buy Shipping, Automated Handling Time and Shipping Setting Automations. In the spirit of the new agreement have added AHT which may or may not be beneficial.

Loving this job for 30+ years, 20+ on Amazon. I am sure we can adapt, even with a horrible contraction in sales. This all just feels deeply uncomfortable.

I did read an updated announcement that USA based media sellers do not have to meet the max economy shipping time of 8 transit days.

All thoughts welcome on this complex set of new rules and metrics

Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Usuarios de cuenta
20
63 visualizaciones
3 respuestas
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On Time Delivery new metric for sellers outside of USA

por parte de Seller_gQ0c6kCtoX2ON

We are UK based media sellers listing in the USA .com site with current OTDR of 97.5% but under new metrics have been warned by email it will be well below the target rate of 90%. I just wanted to check the new rules are applicable to sellers inside and outside of USA. Perhaps Jim or another mod can help out here. I am not looking for special treatment I just need some clarity. I am assuming non USA sellers DO need to above 90%.

Some initial observations. We have extended our delivery times so itwill comfortably be above 95% by the time the new metric is in place in September. We have seen a big drop off in sales but its too early to make a call on if this is long term. I have also noticed a further 3 days still added on to our stated delivery window. When the new policy comes in (or better still before) will there be an end to this shipping padding or will the delivery times be accurately advertised.

I am also wondering if shipping times are updated based on our performance and/or Amazons perception or seller-wide performance of a chosen tariff. This might be academic to me as.....

OTDR protected orders using Buy Shipping. Buy Shipping is not available to sellers outside of the USA. Shipping Setting Automations does not offer tariffs that we use (US Media Mail). The few tariffs offered would hurt out our tiny margins. The only way to get OTDR protected shipping is using Buy Shipping, Automated Handling Time and Shipping Setting Automations. In the spirit of the new agreement have added AHT which may or may not be beneficial.

Loving this job for 30+ years, 20+ on Amazon. I am sure we can adapt, even with a horrible contraction in sales. This all just feels deeply uncomfortable.

I did read an updated announcement that USA based media sellers do not have to meet the max economy shipping time of 8 transit days.

All thoughts welcome on this complex set of new rules and metrics

Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Usuarios de cuenta
20
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Seller_IUhBk4EzVGwV0
En respuesta a la publicación de Seller_gQ0c6kCtoX2ON

Hi! do you ship from USA?

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
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Nano_Amazon
En respuesta a la publicación de Seller_gQ0c6kCtoX2ON

Hello @Seller_gQ0c6kCtoX2ON

Thanks for reaching out to Amazon Forums. Please refer to this thread for additional information regarding the new updates to our on-time delivery policy and shipping settings.

If you have specific questions related to your account, please file a case with our seller support team; they should be able to provide guidance. 

Best,

Nano 

00
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Nano_Amazon
En respuesta a la publicación de Seller_gQ0c6kCtoX2ON

Hello @Seller_gQ0c6kCtoX2ON

Thanks for reaching out to Amazon Forums. Please refer to this thread for additional information regarding the new updates to our on-time delivery policy and shipping settings.

If you have specific questions related to your account, please file a case with our seller support team; they should be able to provide guidance. 

Best,

Nano 

00
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Seller_IUhBk4EzVGwV0
En respuesta a la publicación de Seller_gQ0c6kCtoX2ON

Hi! do you ship from USA?

00
user profile
Seller_IUhBk4EzVGwV0
En respuesta a la publicación de Seller_gQ0c6kCtoX2ON

Hi! do you ship from USA?

00
Responder
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