I opened my first store in the 9th month of 2024 and I was suspended on December 17th, and my Canadian store also has a product original league suspend, it has not been opened for 3 months. I send an e-mail to the company, but it does not give an invoice such as a certificate of authorization. my account cannot be opened, I have some money inside, I have some money, I entered the fund recovery, I got a rejection, I could not open it, what can I do about it?