Policies and Seller Code of Conduct Account Deactivation Issues
Hello,
I am reaching out to request assistance regarding the deactivation of my Amazon seller account and the removal of my listings. My account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement.
It seems that this action may be a result of my non-compliance with Amazon's Seller Policies and Seller Code of Conduct. However, I would appreciate further clarification on the specific policies I have violated, as I have reviewed the provided links [https ://sellercentral.amazon .ca/gp/help/G1801] and [https ://sellercentral.amazon .ca/gp/help/G201808410] but require additional information for a comprehensive understanding.
The closure of my account for a full year has had significant financial and emotional repercussions. I am eager to rectify this situation and resume selling on the platform.
Furthermore, I have noticed a remaining balance of $4,485 in my account, which I am unable to access. I am keen on retrieving these funds as I intend to utilize them to restart my business on Amazon. Unfortunately, my previous attempts to address this matter through various email channels have gone unanswered.
I kindly request your assistance in resolving this issue and guiding me through the necessary steps to reactivate my account. Your support in retrieving the funds and reinstating my seller privileges would be greatly appreciated.
Thank you in advance for your help.
Best regards,
Sakir Ucar
Policies and Seller Code of Conduct Account Deactivation Issues
Hello,
I am reaching out to request assistance regarding the deactivation of my Amazon seller account and the removal of my listings. My account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement.
It seems that this action may be a result of my non-compliance with Amazon's Seller Policies and Seller Code of Conduct. However, I would appreciate further clarification on the specific policies I have violated, as I have reviewed the provided links [https ://sellercentral.amazon .ca/gp/help/G1801] and [https ://sellercentral.amazon .ca/gp/help/G201808410] but require additional information for a comprehensive understanding.
The closure of my account for a full year has had significant financial and emotional repercussions. I am eager to rectify this situation and resume selling on the platform.
Furthermore, I have noticed a remaining balance of $4,485 in my account, which I am unable to access. I am keen on retrieving these funds as I intend to utilize them to restart my business on Amazon. Unfortunately, my previous attempts to address this matter through various email channels have gone unanswered.
I kindly request your assistance in resolving this issue and guiding me through the necessary steps to reactivate my account. Your support in retrieving the funds and reinstating my seller privileges would be greatly appreciated.
Thank you in advance for your help.
Best regards,
Sakir Ucar
21 respuestas
Seller_C0RE5WI2Spr78
I forgot to add the images. Please review.
Seller_C0RE5WI2Spr78
No matter which appeal I submit to Amazon, I receive a robotic message in this manner. And it's really annoying.
Seller_dotifYADa0BWY
It will be VERY difficult to recover from this violation. I am not aware of anyone that has.....maybe someone else can chime in. This is a common FATAL mistake on this platform.
Seller_XWBwqhoudLrgi
Hello ŞAKİR UÇAR,
Regarding your investigation into intellectual property suspensions, I understand that you are focusing on challenging types of suspensions. Is this your first experience with intellectual property suspensions?
Seller_7LrAV0m5llaI7
But that's what Amazon requires to appeal this violation.
They understand it just fine, that's why they suspended you from purchasing your products to resell on Amazon.com
Your January 29th reply said: "We will continue to keep your Amazon seller account deactivated to prevent harm to our customer, other selling partners, and our store."
Seller_7LrAV0m5llaI7
Do you? Do you understand the harm you've done to other selling partners by not having a brand authorization agreement in place or buying from one of the brand's authorized wholesale distributors?
You can't just come in, buy retail and resell on Amazon, and compete with other selling partners who have worked to have agreements with the brand owners and wholesale distributors.
Plus, by buying retail, you have no supply chain, so you are falsely saying that the item has a warranty to the customer, but it doesn't, which hurts the customer. You are unauthorized by the brand to deal with any warranty issues which may arise.
So you have hurt both other selling partners and your customers. Since you're buying from a retailer, you have no idea if the product is authentic or not since you don't have an authorized supply chain. How do you know someone else didn't return an item to Amazon or other retailer and swap out what's inside the box with a counterfeit return?
You're not going to be able to because you never got a supplier agreement with a Brand authorized wholesale distributor or a B2B invoice.
They want you to reactivate if you can show them you have proof that you didn't do what they accused you of doing.
They've already provided you with what information and documents they require to help you reactivate your account.
This is the problem, you're objecting to their suspension, but you have no proof for your objection.
Seller_7LrAV0m5llaI7
Everyone needs to be familiar with all of Amazon's policies and procedures before selling. It's part of the Business Solutions agreement you read and signed and agreed to with Amazon when signing up to become a seller.
Amazon seller university takes a couple of weeks to get through before selling:
sell.amazon.ca/learn
Amazon doesn't reopen accounts based on a promise.
You already promised them when you signed up that you would follow the rules and didn't, so they aren't going to reopen your account if you promise not to do again what you promised that you already wouldn't do.
You would have to prove very thoroughly that you have a plan in place for this to not happen again.
This could be, but not limited to, Municipal Business License / Resellers License, Provincial or Federal Business Registration/Incorporation, Account agreements with wholesale distributors, Authorization letters from Brand owners, etc.
But there is no guarantee that after doing all that work that they would let you sell on the Amazon platform again.
