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Seller_rF0axpisB6dZi

One of my Matcha product was delisted, please help

My matcha product was delisted and has been unsellable condition for more than 1 month. no sales.

(at FBA warehouse)

I registered the product as Tea>Green tea> matcha, but the system requests me to submit documents for a SUPPLIMENT (for weight loss)

I checked all the words and pictures in the listings, but we do not mention anything about WEIGHT LOSS.

I contacted seller support many times, but all I received as a reply were exactly the same templates with the same links to submit documents for the WEIGHT LOSS SUPPLEMENT.

I finally could contact a person from Amazon seller support, but he/she said to me,

'the fastest way is to cancel the ASIN and make another one.'

(without telling me what makes the product being delisted)

I think, if I follow the instruction, my FBA stocks will be destroyed, and review for the products will go....

( am I correct?)

This situation is so frustrating. No reason, no solution, I received.

Please help me.

78 visualizaciones
28 respuestas
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Etiquetas:Agregar un producto, Página de detalles
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Seller_rF0axpisB6dZi

One of my Matcha product was delisted, please help

My matcha product was delisted and has been unsellable condition for more than 1 month. no sales.

(at FBA warehouse)

I registered the product as Tea>Green tea> matcha, but the system requests me to submit documents for a SUPPLIMENT (for weight loss)

I checked all the words and pictures in the listings, but we do not mention anything about WEIGHT LOSS.

I contacted seller support many times, but all I received as a reply were exactly the same templates with the same links to submit documents for the WEIGHT LOSS SUPPLEMENT.

I finally could contact a person from Amazon seller support, but he/she said to me,

'the fastest way is to cancel the ASIN and make another one.'

(without telling me what makes the product being delisted)

I think, if I follow the instruction, my FBA stocks will be destroyed, and review for the products will go....

( am I correct?)

This situation is so frustrating. No reason, no solution, I received.

Please help me.

Crear y administrar listados
Etiquetas:Agregar un producto, Página de detalles
10
78 visualizaciones
28 respuestas
Responder
28 respuestas
user profile
Glenn_Amazon
En respuesta a la publicación de Seller_rF0axpisB6dZi

Hi there @Seller_rF0axpisB6dZi,

I'm sorry you have had this issue with your product. I would like to investigate to see what options, if any, exist. Please reply with your most recent Seller Support Case on this issue and I will review.

Please note given the age of your issue, your inventory may be subject to required removals because it is has been unavailable for an extended period. I would recommend that you have set your "Automated Unfulfillable" settings set up in a way that ensures the product is returned to you rather than being disposed.

Thank you for your understanding.

-Glenn

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_rF0axpisB6dZi

One of my Matcha product was delisted, please help

My matcha product was delisted and has been unsellable condition for more than 1 month. no sales.

(at FBA warehouse)

I registered the product as Tea>Green tea> matcha, but the system requests me to submit documents for a SUPPLIMENT (for weight loss)

I checked all the words and pictures in the listings, but we do not mention anything about WEIGHT LOSS.

I contacted seller support many times, but all I received as a reply were exactly the same templates with the same links to submit documents for the WEIGHT LOSS SUPPLEMENT.

I finally could contact a person from Amazon seller support, but he/she said to me,

'the fastest way is to cancel the ASIN and make another one.'

(without telling me what makes the product being delisted)

I think, if I follow the instruction, my FBA stocks will be destroyed, and review for the products will go....

( am I correct?)

This situation is so frustrating. No reason, no solution, I received.

Please help me.

78 visualizaciones
28 respuestas
Crear y administrar listados
Etiquetas:Agregar un producto, Página de detalles
10
Responder
user profile
Seller_rF0axpisB6dZi

One of my Matcha product was delisted, please help

My matcha product was delisted and has been unsellable condition for more than 1 month. no sales.

(at FBA warehouse)

I registered the product as Tea>Green tea> matcha, but the system requests me to submit documents for a SUPPLIMENT (for weight loss)

I checked all the words and pictures in the listings, but we do not mention anything about WEIGHT LOSS.

I contacted seller support many times, but all I received as a reply were exactly the same templates with the same links to submit documents for the WEIGHT LOSS SUPPLEMENT.

I finally could contact a person from Amazon seller support, but he/she said to me,

'the fastest way is to cancel the ASIN and make another one.'

(without telling me what makes the product being delisted)

I think, if I follow the instruction, my FBA stocks will be destroyed, and review for the products will go....

( am I correct?)

This situation is so frustrating. No reason, no solution, I received.

Please help me.

Crear y administrar listados
Etiquetas:Agregar un producto, Página de detalles
10
78 visualizaciones
28 respuestas
Responder
user profile

One of my Matcha product was delisted, please help

por parte de Seller_rF0axpisB6dZi

My matcha product was delisted and has been unsellable condition for more than 1 month. no sales.

(at FBA warehouse)

I registered the product as Tea>Green tea> matcha, but the system requests me to submit documents for a SUPPLIMENT (for weight loss)

I checked all the words and pictures in the listings, but we do not mention anything about WEIGHT LOSS.

I contacted seller support many times, but all I received as a reply were exactly the same templates with the same links to submit documents for the WEIGHT LOSS SUPPLEMENT.

I finally could contact a person from Amazon seller support, but he/she said to me,

'the fastest way is to cancel the ASIN and make another one.'

(without telling me what makes the product being delisted)

I think, if I follow the instruction, my FBA stocks will be destroyed, and review for the products will go....

( am I correct?)

This situation is so frustrating. No reason, no solution, I received.

Please help me.

Crear y administrar listados
Etiquetas:Agregar un producto, Página de detalles
10
78 visualizaciones
28 respuestas
Responder
28 respuestas
28 respuestas
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Glenn_Amazon
En respuesta a la publicación de Seller_rF0axpisB6dZi

Hi there @Seller_rF0axpisB6dZi,

I'm sorry you have had this issue with your product. I would like to investigate to see what options, if any, exist. Please reply with your most recent Seller Support Case on this issue and I will review.

Please note given the age of your issue, your inventory may be subject to required removals because it is has been unavailable for an extended period. I would recommend that you have set your "Automated Unfulfillable" settings set up in a way that ensures the product is returned to you rather than being disposed.

Thank you for your understanding.

-Glenn

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Glenn_Amazon
En respuesta a la publicación de Seller_rF0axpisB6dZi

Hi there @Seller_rF0axpisB6dZi,

I'm sorry you have had this issue with your product. I would like to investigate to see what options, if any, exist. Please reply with your most recent Seller Support Case on this issue and I will review.

Please note given the age of your issue, your inventory may be subject to required removals because it is has been unavailable for an extended period. I would recommend that you have set your "Automated Unfulfillable" settings set up in a way that ensures the product is returned to you rather than being disposed.

Thank you for your understanding.

-Glenn

10
user profile
Glenn_Amazon
En respuesta a la publicación de Seller_rF0axpisB6dZi

Hi there @Seller_rF0axpisB6dZi,

I'm sorry you have had this issue with your product. I would like to investigate to see what options, if any, exist. Please reply with your most recent Seller Support Case on this issue and I will review.

Please note given the age of your issue, your inventory may be subject to required removals because it is has been unavailable for an extended period. I would recommend that you have set your "Automated Unfulfillable" settings set up in a way that ensures the product is returned to you rather than being disposed.

Thank you for your understanding.

-Glenn

10
Responder
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