Chargeback Redundancies
So Amazon sends me an email about a chargeback, telling me to respond to the email with the pertinent information (ship date, tracking, etc....you know--all the things they ALREADY HAVE in their system). The response email stated that responding to the email should be considered representing my case.
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Hello,
Thank you for your message.
You have written to a “no reply†email account. Replies to this message will not be responded to.
If you have sent order related information for the chargeback, then you can consider this as an acknowledgment for receiving chargeback details. The team will review the details and forward the documents/the information you provided to the customer’s card issuer if the dispute is eligible for Representment.
The team will contact you back if any information is required from your end else you can consider this information as sufficient.
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So today, without any notice, I stumble across the case in my chargebacks section (it wasn't there when I got the original email), and it says ACTION REQUIRED. It's the same chargeback, requesting the same INFORMATION AGAIN, threatening me about not responding or they'll decide in the scammer's favor. WHY WAS NO NOTICE GIVEN TO ME THAT ANOTHER ROUND OF THIS NONSENSE WAS NEEDED IN ORDER TO PREVENT THEFT ON THE PLATFORM????
WHY ARE THEY REQUESTING THE SAME INFORMATION TWICE IN TWO VASTLY DIFFERENT MANNERS???
It sounds like this email is out of date...
-------------------
Update: I see another seller had the same issue THREE MONTHS AGO.
Chargeback Redundancies
So Amazon sends me an email about a chargeback, telling me to respond to the email with the pertinent information (ship date, tracking, etc....you know--all the things they ALREADY HAVE in their system). The response email stated that responding to the email should be considered representing my case.
--------------------------------
Hello,
Thank you for your message.
You have written to a “no reply†email account. Replies to this message will not be responded to.
If you have sent order related information for the chargeback, then you can consider this as an acknowledgment for receiving chargeback details. The team will review the details and forward the documents/the information you provided to the customer’s card issuer if the dispute is eligible for Representment.
The team will contact you back if any information is required from your end else you can consider this information as sufficient.
-------------------------
So today, without any notice, I stumble across the case in my chargebacks section (it wasn't there when I got the original email), and it says ACTION REQUIRED. It's the same chargeback, requesting the same INFORMATION AGAIN, threatening me about not responding or they'll decide in the scammer's favor. WHY WAS NO NOTICE GIVEN TO ME THAT ANOTHER ROUND OF THIS NONSENSE WAS NEEDED IN ORDER TO PREVENT THEFT ON THE PLATFORM????
WHY ARE THEY REQUESTING THE SAME INFORMATION TWICE IN TWO VASTLY DIFFERENT MANNERS???
It sounds like this email is out of date...
-------------------
Update: I see another seller had the same issue THREE MONTHS AGO.
3 respuestas
April_Amazon
Hello @Seller_Sram36TnVt73c,
I appreciate you bring this up on the Forums.
So today, without any notice, I stumble across the case in my chargebacks section (it wasn't there when I got the original email), and it says ACTION REQUIRED. It's the same chargeback, requesting the same INFORMATION AGAIN, threatening me about not responding or they'll decide in the scammer's favor. WHY WAS NO NOTICE GIVEN TO ME THAT ANOTHER ROUND OF THIS NONSENSE WAS NEEDED IN ORDER TO PREVENT THEFT ON THE PLATFORM????
WHY ARE THEY REQUESTING THE SAME INFORMATION TWICE IN TWO VASTLY DIFFERENT MANNERS???
I can understand your concern receiving two very different emails seeming to be about the same chargeback. It almost sounds like these emails are from different places. Do you have copies of both emails? If so, are they both from the same Amazon email address? Does the email address look correct?
If you ever have a concern when receiving an email message from Amazon due to the message looking different than you would normally see, review this information: How can I protect myself against fake emails? This also include a link to Identifying a scam.
If you are in doubt, let us know. Please report anything you feel might be a scam. We want your account to be secure. If you have additional concerns, please reach back out and I will be happy to take a deeper look for you. Just include a case ID with relevant information so I can work with our partner teams to review.
I look forward to your response.
April
