Buyer calls a book fake without proof
So, we have a drop shipper that supposedly buys books for their buyers. Then when delivered, they say they are a "professional book grader" (not a thing) and tells their buyers to return the books and call them out as fake. We then might get a return of a different copy of a beat up, possibly fake book. Is there any way to stop this? They have tried to extort us, lie, and cheat us. The extortion came when they bought a book for 20 or so, then said they had graded it lower, then told us they would give us a bad review if we didn't send them more than their purchase price for a return. We offered a full return or adjustment and they still hit us. g Now, they are making up lies about the books and saying they are fake. How do we stop them?
Buyer calls a book fake without proof
So, we have a drop shipper that supposedly buys books for their buyers. Then when delivered, they say they are a "professional book grader" (not a thing) and tells their buyers to return the books and call them out as fake. We then might get a return of a different copy of a beat up, possibly fake book. Is there any way to stop this? They have tried to extort us, lie, and cheat us. The extortion came when they bought a book for 20 or so, then said they had graded it lower, then told us they would give us a bad review if we didn't send them more than their purchase price for a return. We offered a full return or adjustment and they still hit us. g Now, they are making up lies about the books and saying they are fake. How do we stop them?
20 respuestas
Seller_OvL8C4BJWiuS9
You can't stop them. You admitted to drop shipping and that usually means, you do not have the proper invoices or documentation, so in effect, you can't prove authenticity.
Seller_DdmPiA1p1S2Wu
If you have a problem... if no one else can help... and if you can find them... maybe you can hire... The A-Team.
Seriously though, unfortunately on this platform, it's really hard to do anything about these types of situations except try to report the buyer to Amazon, but I have my doubts it would help.
Seller_Hi7wbO2Kbo6bl
Just some general observations about bookjackers (scum of the earth).
Their whole business model violates Amazon's policies. Yet they are, and always have been, the darlings of Amazon, and even ABE. On the old forum there was a long running thread as we watched the well earned negative feedback from one such busines disappear overnight. Over and over.
Your complaints will fall upon deaf ears.
I believe they tend to (when possible) avoid ordering from sellers who use item-specific images.
Using item-specific images and avoiding the race to the bottom pricing are about the only protections on Amazon.
When a bookjacker declares non-receipt, and assuming you use Amazon buy-shipping -- never cave -- always make them file a claim. They don't want to do that and will pressure you to just refund.
Seller_rPhBMkxOAsL3I
If they use the same name with each order and your numbers are good, it would seem the only thing to do is cancel their orders.
It would still leave you open to negative feedback, but your money loses would be limited. Also, I've noticed drop-shippers almost never leave feedback. If they do that too much, they're leaving a digital trail--although it's questionable if amazon would do anything about it.
Seller_3fSIIWuRZ4Aex
I would report the guy to Amazon along with all incorrect items he returns just so there is a track record. Amazon does not hold its buyers to the same standards They might not do anything about it. That being said, I know from experience that they will ban scam buyers if enough sellers report the same account.
My biggest worry wouldnt be the returns, it would be an inauthentic item claim. If a customer files a claim, Amazon does not care why they think the item is fake. It will be your responsibility to prove it is real, via an invoice. If you have a proper invoice you will be fine. If not, Amazon may deactivate your account. It happened to me because I did not have invoices (or at least invoices that Amazon would accept) for 4 inauthentic item claims. Though I have heard of it happening to people after just one claim.
Nikki_Amazon
Greetings @,
Thank you for using the seller’s forum to obtain help about a possible extortion coming from a specific buyer.
Amazon works hard to ensure our store is a safe and trusted place for shoppers and sellers. If you believe an activity in our store is suspicious, please report it using Amazon’s Customer Service page.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Nikki
Seller_WKQcxV8GJk5T7
I would just take the Hit! It won't matter either way, YOU HAVE LOST!
That is exactly what will happen and it seems it already has, pay them off and move on , just try to look at it in the yes of the scammer, they see dollar signs you see loss of money, and to think if you lose them you may gain 3 more that are honest, and actually get a good night's rest.
Just a thought.
Seller_8heIxAf1mLwgp
Had one of these about a month ago.
Generally I just ignore (no response needed) the first message and wait for a second. When that arrives (and usually it never does) I ignore it too, and write a reply to the first message.
And so on. Usually they give up rather soon.
Seller_1qaYJhfQbpbnE
Only on Amazon Can any buyer be a expert and call something fake something needs to be done about this before someone gets hurt. Something needs to change about this someone needs sued cause it is not fair and I think you could press chargers against the buyer
Seller_bYvQMCZlUGPIa
I don't want to paint all drop shippers are unethical weasels, as some are reliable business partners. But there are several who are dirtbags. When you run into one of these my advice is 1. never give them what they want, because they'll just keep buying and screwing you 2. if you can't cancel their orders (after making them wait a good long time first!), document EVERYTHING with photos and use them to prove to Amazon you are in the right 3. use that documentation to file (AND PURSUE) mail fraud cases. It works. 2 convictions so far!
Once they learn there are easier people to take advantage of they generally leave you alone.
