Hello @RITULLC,

Desi from Amazon here to assist.

If I understand correctly, you have received a counterfeit without a test buy complaint.

Please note, when you screenshot messages instead of copying and pasting them, we are unable to translate. Due to this I am unable too determine what you submitted.

In the header you stated that you submitted an invoice, did the invoice meet the below criteria?

• Invoices issued in the last 365 days
• Reflect sales volume during the last 365 days.
• The invoice date should be before the order ‘Ship By’ date.
• Supplier Information should consist of name, phone number, business address, email address and website. The Supplier will be contacted if needed.
• Your (seller) information should consist of name, business address, email address, phone number. (Everything as per seller central)
• For easier identification, the product description on the invoice should be similar to the product title on Amazon and you may highlight or circle the product under review.
• File formats must meet either .pdf, .jpg, .png, or .gif files
These documents must be authentic and unaltered and you may remove pricing information, but the rest of the document must be visible.

Counterfeit without a test buy complaints assert that you have both infringed upon the rights owner’s trademark as well as listed an inauthentic item. Is this product branded? Is there a brand name in the brand attribute or does it say generic? Do you source your products directly from the brand manufacturer or a licensed distributor?

Please let us know if you have any other questions. We are looking forward to assisting you.

Regards,

Desi